Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

---

Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

---

Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

---

Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

---

Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

---

Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

---

Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

---

 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[Smulloy]

I must say, I’m getting a good laugh over the swaps the app is giving everyone. Probably a disgruntled employee who screwed up the app.

Sent from my iPhone

[Donna-Lou]

This is the second update where the food deletes itself after input.. don’t you test before release! 

[San62]

I updated the app this morning and when I try to log my food intake it adds it as a totally different item!

For example it logs a dempsters everything bagel as crackers.

I’ve logged off & back on again & also shut down my phone but it does not help!

[SteveH]

Fitbit are looking into a bug with food logging. Keep an eye on the following thread which has their latest updates: https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[Andykz]

Experiencing this issue, iPhone 8, iOS 12 public beta build 16A5318d

[San62]

Thanks Steve!

[trailhippo]

Having the same issue. Input my food items and they turn int something completely different. Last was like some German food items and toscana sauce  Frustrating for sure. For now, I'm using the website to log my food which leaves a lot to be desired for UI wise. The mobile app is way better for this. Hope Fitbit gets it fixed soon.

[HeatherEll]

Agreed! I was cracking up over some of my swaps.

[PepsiMax807]

Iphone X

[Memo80]

I am just worried that the next thing when  I Punch in Broccoli and save it that the watch will show is at mariohana or something like that and the Police will be suspicious and show up in front of my house...

[Criable]

@KateFitbit, don't you guys test your own product before releasing it to your customers?

Please have some decency in doing so please - this sort of problems can be easily picked up during testing (if the company even bothered with it) but instead WE - your customers ended up being the beta testers. Especially mad since I've got the Versa. What a disaster. Am using the windows desktop app to enter my food intake now.

I pity my fellow friends in the Android camp too - totally unacceptable that the apps sucked up lots of mobile data and Fitbit  halfheartedly apologized without even solving the problems. Its been at least 3 days now since it happened 

[Luciarochelle19]

Has this been solved yet? Mine still won’t work 

[Speedbird]

Same here.

Coffee with Skimmed milk is recording as Fortisip.

Porridge is Minestrone Soup

But my fave so far is, Skimmed Milk is showing as Jamaican Curry Patty.

Come on guys, get a grip.

[Memo80]

Same issue with the food log. Would be great if your customers who invests so much money into your products would receive an estimation when the problem will be solved. Maybe in the meantime you offer the previous version and people can continue logging

Sent from my iPhone

Moderator edit: personal info removed

[PeteC99]

Have to say there are some foodstuffs appearing here I didn't know existed!! Maybe it's a marketing ploy to get us to try some new food!

[Amber7018]

how long did the other update take to return to normal?

[beckett1]

I am also getting these same issues. I am on iPhone 7 is12 beta 

[NICA879]

C-R-Wilson i get the same problem after updating to version 2.53. Once i enter my food logs it immediately disappears (Even if you use the bar code scan option). The only way to log your food is through the website itself. This is after i logged out and in of the app, uninstalled it, rebooted iPhone 7. Nothing seems to work. I am assuming ALOT of others have been complaining about this same issue.

[majkbp]

This is happening to me as well. Either my food log disappears as soon as I enter it- OR- it replaces it with a different food that is not anywhere in my food log- ie pretzels instead of crackers or mayo instead of cheese.

[MarcoGFitbit]

Hello @Dorcy87, thanks for joining us, it's great to have you on board the Fitbit Community! It's nice to see you too @NellyG and @SteveH, thanks for all your help. 

I appreciate you have brought this to my attention. At this moment it seems to be an issue related with logging food in the Fitbit app. As @SteveH mentioned, please keep an eye on this post to get updates about this situation. 

Thanks again for reporting this issue, if there's anything else I can do for you, please feel free to reply.