Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[SJ94]

Yes I am!!  It’s been bugging me all day, keeps deleting my foods, according to the app I have consumed nothing all day!!! 

[YP07]

It’s so annoying. I’ve had a great week and now it’s all going weird

Sent from my iPhone

[Ph1losopher]

I'm at Fitbit iOS 2.53, in iOS 11.4.1 on Iphone 8Plus.   Same issues with saving food.  Seems intermittent, as I do have entries from the day that saved correctly.  Can't find the pattern.  Any way to roll back 2.53?

[scadawizard]

Same problem here, it started with my custom foods but now it will not allow me to enter random foods from my food list into my daily list. Also, if I try to add more foods to an entry it randomly resets the quantities.  At this point I have no accurate record of what I've eaten since yesterday morning. 

I suspect what we may have here is a software bug.

Moderator edit: merged posts

[greenbadger]

Yes same here. It works on the website but not on the phone app.

[Alice001]

I have exactly the same problem on only 2 week old Alta HR been fine then suddenly today adding wrong foods and then deleting items 

[spice7]

I’ve the same issue. Log the food then disappears on app

[Mickeymousemom2]

I had vanilla ice cream for breakfast instead of cinnamon oat protein pancakes 😂

[Ronniebofa]

Problem with the latest version of the Fitbit app that Fitbit should have informed users about rather than having them thinking their phones had a virus.  No word of when it will be fixed and suggested work around is not worth the effort as data entered via Fitbit.com does not sync with the app.  Come on Fitbit, get your act together and fix this problem pronto.  If that is not possible in the next 12 hours then let users reinstall previous version that worked.  Also in the future, if a problem arises, inform users immediately rather than putting them through the mill trying to find out if something is wrong.

[Tinysuz]

I have entered my food via the website and it does sync with the app, it is all listed. I don’t want the bother of doing that. Fitbit needs to sort this very soon

Get Outlook for iOS

[Rblazer]

Just discovered that I have all the old food entry functionality on my iPad which doesn’t have the update. Easier to enter my custom foods and saves just fine. Can then see all the foods entered from iPad on my iPhone X 👍

Sent from my iPad

[GDS48]

Thanks,

I’ll try this workaround.

Cheers,

[JKeilman68]

Pleas fix this ASAP or at least allow users to roll back to the previous version.  

[Ronniebofa]

Mine does not sync with app when entered on laptop at Fitbit.com site.

Sent from my iPhone

[fred_dot_u]

Only today, after seeing an update come through from the apple store, I began to add my daily food intake. One of the items for breakfast, sausage, which has been accepted fine since the start of my experience with Fitbit. Today, it converts sausage to two christmas cookies!

A few other food selections do not appear in the summary, regardless of my approach.

I've slid the app off the screen and restarted the app, no change. I've shut the phone completely off and restarted it, still get christmas cookies in place of sausage.

Seven ounces of no-fat milk appear on the summary screen for a brief instant and then vanish. The Share option shows only the two previously entered food items.

I've removed all the food items, restarted the app, re-entered the items and get the same results.

How can I roll back this version or will this failure be fixed in the near future?

[fred_dot_u]

I realized that I neglected to provide device information. Apple iPhone 6s plus, iOS 11.4, plenty of storage... not sure what else to provide.

[CrankMonstr]

Literally got half way through entering my lunch log today and then noticed items disappearing as soon as I saved them.  Any ETA on when a fix will be released?

[ELE123]

I have exactly same problem .. which is not helping my diet !!

hope there is s further update soon

😱

[SunsetRunner]

Why didn’t they pilot the update before a full release. As rolling back an update to whole global user base ant going to happen. 

[JMT59]

Thanks for the update. I just called in about this & was told it’s a system issue & being looked into for repair. 

Now, if you FITBIT mods could just get some action going to control all the unofficial “Ti der” like behaviour between suggestive photos & creepy responses! No one should be able to use the app, if they don’t already own a FB device & enter a serial number!