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Issues with food input on iOS 2.53

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‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

 

Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

 

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

      • Are you already updated to 2.53.1? 
      • What is the OS version that you are running on your iPhone?  
      • What food database are you using?(See Account>Advanced Settings>Food Database).
      • What language are you using the app in? 
      • What foods are you trying to log? 
      • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
      • What time/date did you see the issue? 

We appreciate the additional details. 

 

Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

 

Again, thank you for your continued patience as we worked to get this resolved ASAP.

Update 7/15/2018: 

 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

  

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

 

Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

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1,488 REPLIES 1,488

‎07-13-2018 03:23

‎07-13-2018 03:23

I have the same problem on my IPhone 7 iOS 11.4.1

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‎07-13-2018 03:41

‎07-13-2018 03:41

Hi, I'm having the same issue on my iphone.

Just logged into the fitbit site on my Samsung tablet and it won't let me log anything either.

 

 

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‎07-13-2018 03:49

‎07-13-2018 03:49

I hope the Kasus will be worked  out soon. Every Food Input is either wrong or deleted

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‎07-13-2018 04:02

In response to Kyrie1986

‎07-13-2018 04:02

I have also started to see random exercises appear in my logs... 

 

#facepalm 

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‎07-13-2018 04:04

In response to Kyrie1986

‎07-13-2018 04:04

Now I feel bad that I have ignored Spark People since I got my new FitBit.  At least it never left me hanging 

Best Answer

‎07-13-2018 04:09

‎07-13-2018 04:09

I am having the same problem it is changing all my food entries to food that I would not even eat and also deleting food entries 

please sort this ASAP as i use this as a big part of my diet plan 

kind regards 

mike 

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‎07-13-2018 04:19

In response to Annhensley

‎07-13-2018 04:19

I don’t get it.  Mine is working fine as of around 8:00 pm last night

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‎07-13-2018 04:22

‎07-13-2018 04:22

Just to let you now that today is the first time my apps have had this problem - neither my iPad mini nor my phone will log anything other than chicken and cabbage!!!  It works on the main site though.  Thanks.

Best Answer

‎07-13-2018 04:27

In response to d3bdub

‎07-13-2018 04:27

I don’t work for Fitbit and have no idea what to tell you. I’m in the same
boat. I’m just writing my food down on a piece of paper when I can’t get to
my computer to enter it on Fitbit.com, where I log on outside the mobile
app. The web site log on and entry works.
Best Answer

‎07-13-2018 04:32

In response to MrMan666

‎07-13-2018 04:32

I too started having problem to log my food intake ... either it’s not logging or it’s logging wrong food!

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‎07-13-2018 04:32

‎07-13-2018 04:32

I don’t have time to go to Fitbit.com several times a day.  Keep having problems with Fitbit. Thinking about ditching Fitbit and going with another company.  By the way my husband’s doesn’t measure exercise correctly.  He has the one that works in water.  

Best Answer

‎07-13-2018 04:33

In response to C-R-Wilson

‎07-13-2018 04:33

Same here !

Best Answer

‎07-13-2018 04:33

In response to DebTR

‎07-13-2018 04:33

As well as the same food entry issues everyone has reported,

Im now finding my exercise is not syncing to the app either. What kind of testing did you guys do before releasing this update. Really poor guys 

Best Answer

‎07-13-2018 04:35

‎07-13-2018 04:35

So I've noticed. Yesterday, a food I entered kept saving as something else entirely, and it kept happening until I actually scanned the bar code and entered it that way. Today, I log a food (different item), the item doesn't show up after I've logged it, but the calorie count appears to be saved. I tried deleting all foods entered for the day and relogging them, but the invisible food entry's calories remained because I couldn't delete what I couldn't see.  I tried restarting my phone (iPhone 6S), which zeroed out the calories, tried re-logging in the foods, and got the same result.

 

Unbelievable. I have never seen so many glitches in any other app every single time an update gets done. It's really aggravating, and this latest is really inconvenient for those of us trying to fine tune our macros. I don't want to log onto a website, I want the app to actually work the way it's supposed to! Why can't you refrain from so many updates when things are working just fine until you've tested the updates and fixed glaring glitches first instead of tormenting your customers? I'm seriously going to look into other fitness watches when my Fitbit dies. You may be the most popular, but you're not worth so many unnecessary annoyances.

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‎07-13-2018 04:37

‎07-13-2018 04:37

The problem is that it was not just the food logging that broke with this 'update' but other things became corrupt too.  For example the map trace for my Saturday run has now been copied on to my walk from Sunday.  A few other of the traces on the display are showing incorrectly too.

fitbit.jpg

Whatever happened when fitbit started "cleaning things up" I think it must have corrupted the database.  I know a rollback via the app store is not straight forward but I honestly believe that needs to happen NOW so that the developers have time to look at this problem properly, test it properly before they re-release a fixed version.

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‎07-13-2018 04:42

‎07-13-2018 04:42

You better fix this or I am switching to the Apple Watch.  This is unacceptable. You’re app has been super buggy ever since I started using it.

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‎07-13-2018 04:44

In response to icewarnerd

‎07-13-2018 04:44

Exactly how could this issue have been overlooked

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‎07-13-2018 04:45

‎07-13-2018 04:45

This all started when you did the last “cleaning up for you” update for me. 

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‎07-13-2018 05:28

‎07-13-2018 05:28

So it’s that major that after two days you are still working on it? Couldn’t you go back to the previous version in the mean time? This is huge inconvenience. 

Best Answer

‎07-13-2018 05:32

‎07-13-2018 05:32

Hi, my Fitbit app updated yesterday and every since it did, my food logs won't save.  Is anyone else having this issue?  I did try to log out and back in and it still doesn't work. I am at a loss for an answer.  Does anyone else have any ideas?  

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