Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[andersue]

I was advised to go do fitbit.com to enter my food and have been doing
that. When I do this, it posts to my dashboard. I tried using fitness pal
and to me it is so much more complicated than the fit bit app. I sure hope
they get this resolved quickly.

[SheilaBO]

I have iPhone 7 and iOS 11.4.1 and having this same issue. Foods are not tracking nor adding calories to total. Then sometimes a different food post than what I selected. This is not just an iOS 2.53 issue!

[Susane63]

Also having the same issue, I called three days ago and this is still not fixed? Please get at it.

[Liamo18]

not working for me.  I assume they will send an APP update to all.

Which seems to have messed up mine in the first place

[Lefty666]

Good News !!

Face Book has an update today

Bad News !!

Fitbit doesn’t 

[Susane63]

I also just tried to log food into my dashboard with no success.. Any estimated time of when this will be fixed??

[MummyofRu]

I am also frustrated. I know they are working on it, but it would be nice to have an update/estimate for when it will be up and running again. 

[DaveMo]

Kate -

Since you're reading all the posts, you know that the broken food entry is just part of the problem.

The other problem (possibly a more serious problem) is the lack of communication from the company - out here, we're feeling taken for granted, and are seeing a company that has grown too big to even acknowledge what many see as a major issue, and to acknowledge a major screw-up in quality control. I'm not talking about stating "we know there's a problem". I'm talking about an apology for allowing an update to go out without proper IT oversight, an apology for not communicating with us about this directly (and the dead silence from upper management), and an apology to all those users who use the product to deal with medical issues, who are now left hanging.

[d3bdub]

Not yet for me.

[Twozanne]

Mine is still not working.  Can’t get it to work on computer either. 

[Wellsie1968]

Kate

I’m a CIO by trade. Tell your geeks to swallow some pride and roll back, so users won’t be peed off and the geeks can do some proper regression testing.

I am also a stage IV cancer patient who had a total gastrectomy, so rely and bought into the Fitbit ecosystem so I could manage my calorie intake, which is vital in my day to day living.

I know you’re trying to communicate but you can’t keep saying you’re looking into it. It means nothing. If I was your CIO I might be considering alternative career options. You’re going to lose a lot of customers, including me.

Lets just hope Apple Watch 4 in September matches Fitbit functionality...

[BonChi]

As fast as you build up you customers you can lose them Fitbit! Take note of all who have gone before you.. I’m done and looking into other options.. opening the floodgates for your competition you are!

Sent from my iPhone

[LydfordLady]

I hate not being able to add my food, hope it’s fixed soon 

[Corker]

So it’s now day 3- are you any closer to resolution? This is more than an inconvenience.

[bassman]

Give me your iOS code.  My team will fix it faster than the developers you currently have working on it.  3 days down.  That’s not acceptable.  It appears you outsourced the work to a team outside of the United States.  This is the price you pay for cheap developers.

[m8rk76]

Is this resolved yet,  so frustrating for a new user?

Only hot my Fitbit charge yesterday.

[jandersh]

Why not just roll back the app to the previous working version while working to fix the problem? I had no problems with 2.52 and would happily revert back to that if it was possible. Having a non-functional app for more than a few hours (let alone days) is really not acceptable.

[Mal99]

Quite a shambles. What happened to your testing before the update was released?  This is a key feature of the app for me and clearly for many others. Please convey this to your managers - it is a very poor reflection on your company.

[jennifer_lori_]

Same issue here.  Earlier today it not only deleted all the food I'd entered (twice) while I watched... (the lower half of the screen would slip upwards and 'swallow' an entry or two', but after I closed the app, restarted my phone and restarted the app, it told me I had eat "-42" calories.  First time ever seeing a negative number 😛

[KrissyKLK]

I contacted your FitBit Facebook and they said an update could not be guaranteed.  What does that mean??