Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[SparklyJill]

@JessACo

If you have been following the thread, please ignore this message, it is purely to bring those users who have just joined in up to date......

Hi, thanks for your input. Many of us are having problems with logging via Fitbit.com. As an example, some are seeing steps or floors missing, the leaderboard is out of kilter, foods are missing and/or changing. I am pleased today. I am only 338000 over my target. That is the lowest in 5 days. It has been way over half a million! 😂😂. Here are a whole range of issues, whether logging via the website, or from other sites which link into the dashboard.

It is fair to say, we are all eagerly awaiting the next release.

Sent from my iPad

[MatthewFitbit]

Thanks everyone for your ongoing patience. We again sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix.

We are preparing to roll out an update today, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

[Sscully]

You already said that, it’s 5.30pm GMT will the update still be today?

[tkbowers]

Thanks for the update. I depend on this feature and use it every day!

[KevH54]

Hi 

i don’t know if it’s linked but am no longer able to manually add an exercise on the app

i do this because I do not wear  my Blaze to work but I do wear an old second hand Blaze and as you cannot ad two of the same product to the app I have to add accumulated calories manually 

Anybody else with same problem 

ps any update on food adding issue

[SMKEEN]

The problems go way beyond the food log since the update.

[LLZ]

I agree. Since the update, I have lost the  5 minute relax icon on my charge 2. And I’ve had to restart my Fitbit to get it to start counting steps again. So there are definitely more glitches caused by the update. 

[StephRod]

Any idea when today it will be available? I made the mistake of updating my FitBit and the incorrect/incapability of tracking my food on the app is driving me nuts. I calorie count everything. For some of us, it's not as easy to track on fitbit.com. 

[Sdg729]

Will this update also take care of the "Poor GPS Signal" error issues so many of us have been having when beginning a location tracked activity from the app? This is an issue has been going on for a long time, with no response from the tech team....

[CrankMonstr]

Update is out (Fitbit 2.53.1 (772))!!  Just downloaded it. Food logging is working for me again.

[aswright]

it is 7/16/2018....when will this new roll out occur.....

[Squirrel]

The working day has only just started on the west coast, USA. Fitbit is based in San Francisco.

[Walkby]

appears to be resolved with the fix. Yay!

[Mollabelle]

There’s an update now - just used it and food issues seem to have been fixed 🤞🏻

[aswright]

just tried the update and it did not work

[CrankMonstr]

The app version should be Fitbit 2.53.1 (772).  Check to make sure you are running this version of the app.

[Mollabelle]

Update is on App Store - seems to work for food but we will see! 🤞🏻

[SunsetRunner]

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@aswright wrote:

just tried the update and it did not work

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For logging is now working via Fitbit however the MyFitnessPal pal entries reflect not showing in Fitbit summary which should be accordingly to the help in Fitbit. I’ll ping a call with Fitbit and report back

[aswright]

I had to re install the app and now it works

[aswright]

but my version is still 22.55.2