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Issues with food logs and active minutes after the latest update

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‎02-18-2021 12:18 - last edited on ‎02-21-2021 14:25 by

‎02-18-2021 12:18 - last edited on ‎02-21-2021 14:25 by

When you connect to the Fitbit it syncs your active minutes then two to five seconds later it resets the active minutes to zero. Also having problems with logging food count. It will double everything up. For an example is you have coffee,toast,and fruit one morning then the next morning you have coffee,cereal and fruit..it will add the pervious day food log for the day. You have to go back and delete what you didn’t have that day...this new update is more of a pain then the last one. Please fix it

 

 

Moderator edit: subject for clarity 

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6 REPLIES 6

‎02-21-2021 12:54

‎02-21-2021 12:54

I’m also getting the doubling up problem with logging calories and nutrition info. I then have to delete all the extra items. Can we please have this into the next Sprint Backlog. 

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0 Votes

‎02-21-2021 14:23

In response to Polymath59

‎02-21-2021 14:23

Welcome to the Fitbit Community, @Helpme54 @Polymath59.

 

Thank you for sharing the details of the issues you’re experiencing. I understand how you are feeling about this situation. I appreciate your efforts and would like to confirm that these issues have been reported to our team and they are currently investigating them. Please keep an eye on this thread for updates regarding the issue with food logs. Follow this thread for updates regarding the issue with active minutes. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-22-2021 03:48

In response to LiliyaFitbit

‎02-22-2021 03:48

Thank you for your reply and acknowledging the problem.  🙂

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‎02-22-2021 14:31

In response to Polymath59

‎02-22-2021 14:31

Thank you for your reply, @Polymath59.

 

I appreciate your feedback and look forward to getting you back on track.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-23-2021 03:55 - edited ‎02-23-2021 23:55

In response to LiliyaFitbit

‎02-23-2021 03:55 - edited ‎02-23-2021 23:55

I have a Versa and I’m using the iOS app. I’ve been experiencing issues with my active minutes. It says I have 0 active minutes even after going for a 3 mile run.

So today, I have 12,000 steps, 4.6 miles, 15 floors but 0 active minutes lol. Been seeing this bug for a while now. Anyone else?

 

 

MyMileStoneCard

 

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‎02-23-2021 04:34

In response to Cooperli

‎02-23-2021 04:34

I've seen a bit of a lag in active minutes being registered, but I've never lost any so far.  Well done on the 12000 steps though! 👏

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