Missing stats in the app

[Jim158]

I can't see my heart rate on my phone. Also when I try to update that won't work either. The time is wrong with no way to set it correctly.

Moderator edit: subject for clarity 

[SantiR]

@Jim158 Welcome to the Fitbit Community! The reason why you don't see your heart rate is because the tile may be hidden, to show it, follow these steps: 

1.  Open the Fitbit app.
2. Tap Edit in the bottom of the app.
3. All hidden tiles will appear with a pink "+" sign.
4. Tap the "+" sign to add the hidden tile back to the dashboard.
5. Tap Done when finished. 

To sync or update your tracker follow these syncing troubleshooting steps to fix. To fix the time, follow the steps listed on this post.

Try that out and let me know how it goes! 

[Jim158]

Actually I was being impatient with electronics. That happens to be a character trait of mine. I wore my other Fitbit out and slimmed down Nicely last summer. Took a while to get my charge which I received for Crhistmas (but just started wearing) up and running. Now I just need to spend a few hours to get the Aria Scale back up and on our new home network. I will put that off bc I do not expect it to connect easy.

[marlonbrando921]

Make sure that you have the latest version of iOS.
Turn on Set Automatically in Settings > General > Date & Time. This will automatically set your date and time based on your time zone.
Make sure that your time zone is set correctly. Tap Settings > General > Date & Time > Time Zone.
If you still have issues setting your date, time, or time zone, you can turn off Set Automatically in Settings > General > Date & Time and manually set the time and time zone. Or contact your carrier.

[ssingh46]

After I hit Edit on the Dashboard & go to the bottom of the page there is NO sleep tile. How do I Retrive that? I didnlt find menu bar eiter on the left of the dashboard?

[FitHarry]

I am trying to get the Sleep Tile, many moons ago it was there, but not now, I have followed your instructions, but still cannot find it. I am a senior with an iPhone4, I work on Hand Me Ups and my son has not upgraded his phone yet, so I am still on iOS 7, so I cannot use the new iOS 8 version. But as any user states, it used to work ...... Also trying Win10 version and still no sleep tile. As I am a senior people state I sleep a lot, I need proof I do not .... Harry

[SantiR]

@FitHarry Welcome to the Fitbit Community! I was checking the list of supported devices and the iPhone 4 is not listed there. That is the reason why you don't have it. On the app for Windows 10 it is easy to see your sleep data. Follow these steps:

1. Tap a particular day to see your sleep graph and sleep quality information.
2. On the 1d view, you can see the precise times that you were asleep, awake, and restless.
3. Tap the arrow in the bottom left to return to your sleep summary. 

If the tile is hidden tap or click the + icon in the top left corner of the tile you want to show.

@ssingh46 The sleep tile on the iOS app is the one that says "how did you sleep". If it is not there it should show when you tap "edit" in the top right corner and then tap the + icon in the top left corner of the tile you want to show. If it is not showing, please sent me a screenshot of the app. 

Keep me posted! 

[FitHarry]

iPhone4 not supported, us poor seniors deprived again 🙂   It was supported in the days of old ....

Anyway, Windows 10.

Clicked on + sign

Cannot see Sleep and I believe I followed your instructions.

Any help is appreciated.

Thanks

Harry

[FitHarry]

Oops, should have masked out weight, but know one will notice, will they.

Ok, they sure will now .....

Yes, I need Help.

[RodrigoFitbit]

Unfortunatel iPhone 4 was never a supported device for syncing @FitHarry 😞 it was since the iPhone 4s. I suggest you checking this article "Using the Fitbit app for Windows 10" from the help site for more information.

[LizTNFIT]

did not help. Any other solutions? 

[MarreFitbit]

It's nice to see you around the Community @LizTNFIT ! I've seen that my friend @SantiR has provided different troubleshoot steps in this post for a tracker not working. Have you tried those?

If you're having a different issue or so, please give me more details so I can give you a hand !

[BarbieJill]

Got it! Thank you!!

[MarreFitbit]

Hey there @BarbieJill, thanks for stopping by! Is everything running smoothly now? 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!

[BarbieJill]

Yes! Thank you!

Sent from my iPad

[Cjtaylor]

There is no edit on the top left of my Fitbit app

[Dipohn]

The steps tile is completely MIA on my dashboard, no matter what device I’m on.  I tried using the edit button, and it didn’t offer it as an addition.  Help please, I’m getting calories as main screen on dashboard, and the amount of battery is missing as well. I have deleted and reinstalled the app, I have reset my Fitbit repeatedly.  I’m totally losing heart.  Any help would be greatly appreciated.

UPDATE:

Fixed it.  Some weird voodoo magic, please ignore my previous reply.

[MarcoGFitbit]

Hello @Dipohn, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have come back and let us know your issue has now been resolved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Annie_Y]

Hi,

I am experiencing the exact same thing, care to share your voodoo wisdom? It would be much appreciated 😁

[MarcoGFitbit]

Hello @Annie_Y, thanks for joining the conversation, it's always a pleasure for me to welcome new members to the Fitbit Community. 

I appreciate you have joined us and letting us know you're also experiencing issues. At this moment I would like to gather some information from you so we can check this further. Please reply with as much information as you can:

1. iPhone model you're currently using.
2. OS version running on your phone. 
3. Tracker or watch you're currently wearing
4. Tracker or watch version (in the Fitbit app tap on the picture of your tracker)
5. App version installed on your phone (go to Account > Help to get it)
6. The exact issue you're experiencing and the troubleshooting steps you've tried so far in hopes to resolve it.

Thanks for your patience and understanding, I'll be waiting to hear from you.