Mobiletrack not syncing

[Jaydon]

My mobiletrack isn't syncing. I have checked that I have the latest update and I do, also have an iPhone 6S +. Is there any fix for this issue?

[MrChas]

Thanks for the solution, this is the only one that worked and looks like Fitbit haven't fixed this yet. I think this issue is related to setting up on a new phone.

[RobertMercer]

That solve my issue. Thanks 

[SFaltafb]

I have an iPhone SE and Alta HR. I want to  on both the Alta and mobile track on the iPhone. I’ve tried pretty much all of the above solutions and I keep losing steps after syncing. It’s an up-to-date app, I think. Tried shutting down the phone and logging out and logging back in . Pretty unhappy with losing steps that were there!

[JojoChanel]

Superstar thanks so much!

[Anjushma]

I have IPhone 11 Pro. My Fitbit app is not syncing with my mobile tracker. 

[Anjushma]

I have tried all the trouble shooting tactics but nothing works 

[SunsetRunner]

Thank you so much!! This worked perfectly!! 🥰

[V0LT0T]

The method of unpairing MobileTrack, rebooting, and adding MobileTrack again only works until the next time your phone reboots. My MobileTrack stops working every time I need to reboot my phone. Are there any other tips for fixing this?

[CindyMFitbit]

Hi everyone. @V0LT0T Welcome to the Community Forums. 

I appreciate the details shared and the troubleshooting tried prior posting. I recommend confirming if your phone and Fitbit app are up-to-date. For more information, see How do I use the Fitbit app?

You can confirm the complete troubleshooting tips to resolve the syncing issue at Why won't my Fitbit device sync?

Hope this helps. 

[V0LT0T]

Hi @CindyMFitbit thanks for replying. Yes everything is up to date. The MobileTrack background sync service just does not launch upon device restart. Every time I restart my phone, I need to go into the Fitbit app, unpair MobileTrack, log out of the Fitbit app, clear the Fitbit app's data, then log in to the Fitbit app again and set up MobileTrack. Then it works correctly...until the next time I need to restart my device.