11-02-2017
19:05
- last edited on
11-03-2017
05:57
by
MarcoGFitbit
11-02-2017
19:05
- last edited on
11-03-2017
05:57
by
MarcoGFitbit
I no longer get text notifications on my Fitbit Alta HR since iOS update 11.0. I get calls, but not text. I’ve tried all troubleshooting recommendations and reported issue to fitbit via chat. All notification settings in the app, in iPhone settings, and Bluetooth are set to on. Ive removed the app, removed device, reset the Fitbit, and added it all back on like new. Still have the issue. Please help.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
01-25-2018 20:46
01-25-2018 20:46
Why want my Notification turn on? Fitbit AltaHR
01-26-2018 21:53 - last edited on 05-17-2020 15:45 by LiliyaFitbit
01-26-2018 21:53 - last edited on 05-17-2020 15:45 by LiliyaFitbit
I found my resolution!! On my own ie with all permutations and combinations!!
Just shut off all day sync....when the app is syncing...notifications stop!!
With all day sync off...I receive notifications!!
Moderator edit: personal info removed
01-26-2018 23:28
01-26-2018 23:28
01-28-2018 08:24
01-28-2018 08:24
01-31-2018 12:56
01-31-2018 12:56
I too have had the same issues with my fit bit Alta HR and my iPhone8 not receiving any of my text messages that should be coming through with my notification setting. I have been in contact with Fit Bit numerous times but I keep getting the same response ... “they’re working on it.” I understand your frustration as I am also feeling it too. I have requested a replacement Alta HR but I have been told that will not solve my problem. And so we wait ..... ;-(
01-31-2018 12:59
01-31-2018 12:59
I’ll try anything .. wish me luck :double_exclamation_mark:
01-31-2018 15:14
01-31-2018 15:14
01-31-2018 15:29
01-31-2018 15:29
01-31-2018 15:40
01-31-2018 15:40
01-31-2018 18:42
01-31-2018 18:42
01-31-2018 18:42
01-31-2018 18:42
01-31-2018 18:46
01-31-2018 18:46
01-31-2018 20:47
01-31-2018 20:47
02-08-2018 01:52
02-08-2018 01:52
I have iphone7 / completed all of these steps multiple times. Beyond frustrated!!! Texts and calls stopped working about s week ago. HELP or give me a refund
02-08-2018 03:52
02-08-2018 03:52
I know & understand your frustrations :double_exclamation_mark::double_exclamation_mark:
02-08-2018 14:13
02-08-2018 14:13
02-08-2018 18:59
02-08-2018 18:59
02-14-2018 09:50
02-14-2018 09:50
And....just as I said my Huawei Mate 9 new phone pairing with my Alta HR was working great...the notifications for text and phone to the Alta HR stopped working again. It's gotta be the Alta HR device since it can't be the three previous phones (two iPhones and a Samsung Galaxy) to which my Alta HR had been been paired and then stopped notifications several weeks after being paired to each of them separately. And yes, I have tried all the instructions over and over. Not worth the hassle so I stopped thinking it should work. A world-class company would have solved this problem by now.
02-14-2018 12:54
02-14-2018 12:54
02-14-2018 23:10
02-14-2018 23:10