help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving alerts on my Blaze

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2016 05:16 - last edited on ‎03-04-2017 08:47 by Moderator Alum

‎11-22-2016 05:16 - last edited on ‎03-04-2017 08:47 by Moderator Alum

this is the second day when i've woken to my blaze not receiving alerts. the first time it happened, i changed the clock face and then it started working again. today, it's not working. can someone please help. so far, this watch sucks!

 

 

Moderator's edit: Edited subject for clarity. 

Best Answer
0 Votes
2 REPLIES 2

‎11-23-2016 10:33

‎11-23-2016 10:33

@jendm68  Have you tried restarting the Blaze?  (Press and hold left and lower right buttons until you see the Fitbit logo). Sometimes that will fix things for you.

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

Best Answer

‎11-24-2016 12:21

‎11-24-2016 12:21

@jendm68 Welcome to the Fitbit Community! Did you tried @Kmransom123 suggestion? That should help fixing this problem. 

 

If you keep experiencing this issue try turning off Bluetooth, wait 10 seconds, and turn it back on. Then, reboot your mobile device. 

 

If after doing that you're still not receiving notifications; try setting them up once again:

 

  1. Tell your mobile device to "forget" your tracker:
    1. On your mobile device, go to Settings > Bluetooth.
    2. Tap your tracker and then tap Forget Device.
    3. Log out of the Fitbit app.
  2. Reboot your mobile device.
  3. Restart your tracker.
  4. Turn on notifications for your tracker:
    1. Open the Fitbit app and tap Account.
    2. Tap your tracker.
    3. Find an option to turn on your notifications.

Try that out and let me know how it goes! Smiley Happy

 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes