Not receiving phone and text notifications

[Hughster]

I just noticed this, but my watch stopped getting messages and calls either Sunday or yesterday. How do I fix this?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Hughster thanks for bringing this situation to my concern. I'm happy to assist you with your device and give you a warm welcome to our Community Forums!

Seems odd that your Fitbit is not receiving notifications anymore, can you please let me know which specific iOS mobile device you're using? If you haven't already done so, I recommend you to check our help article: My Fitbit device isn't receiving notifications from my phone for more information and details. Let me know how it goes.

Keep me posted and let me know if you have any additional questions. 

[Hughster]

I finally figured it out. Thanks.

[RicardoFitbit]

You're welcome @Hughster, my apologies for the delay in responding. 

I'm happy to know that your concern was resolved and that your device is receiving notifications again the way we designed. Don't hesitate to contact me back if you need anything else, I'll be here. I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around. 

[Shamrock666]

How did you fix it. I have a charge 2 and have tried everything. I can’t get any notifications. 

[Hughster]

I finally found turn on notifications in my device.

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@Shamrock666 wrote:

How did you fix it. I have a charge 2 and have tried everything. I can’t get any notifications. 

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[RicardoFitbit]

Hello guys! It's nice to continue providing assistance, my apologies for the delay in responding. Welcome to our Community @Shamrock666 and thanks for your reply @Hughster.

@Shamrock666 I appreciate your effort and time troubleshooting your device prior posting. Can you please specify which troubleshooting steps you tried? If you haven't already done so, please check my previous post and let me know how it goes. Also, can you please let me know which specific iOS mobile device you're currently using? 

@Hughster Your update is appreciated, it's nice to know that your concern was resolved. I'll be here if you need anything else.

I'll be around.

[Shamrock666]

I’ve tried everything. I mean everything that is on the community forums and on the internet. Nothing has worked and I’ve made sure all my versions are updated. I’m using a iPhone 7 and the new iOS 2.95. Anything you can do to help would be greatly appreciated to resolve this. I contacted Fitbit through a chat and it was worthless. Thank you!

[LizzyFitbit]

Hi @Shamrock666, I'm glad to see you around. I'm sorry for the delay in my reply.

Thanks for getting back and providing the requested information. Since your post didn't include the troubleshooting steps that you've performed, I'd recommend to give one last try to the following steps in the given order:

1. Remove the Charge 2 from the Bluetooth settings.
2. Make sure the Bluetooth is disabled in any other device nearby, such as phones, tablets or computers.

3. Open your phone's settings and tap on Notifications.

4. Tap on Messages and make sure the three options under "Alerts" are turn toggled

5. Also, verify that the option "Show In History" or "Show Previews" is set to "Always".

6. Open the Fitbit app and tap on the Account icon.
7. Tap on the option to setup a device and choose the Charge 2.
8. Follow the onscreen instructions and wait until your device syncs.
9. When prompted to pair via Bluetooth, tap on "Pair".

I'll be around, so keep me posted.

[BeMo]

Having the exact same issue but with an Alta HR & iphone XR. I've done ALL of the troubleshooting. Got any tips / leads? 

[BeMo]

Tried that. No luck. Next idea?

Sent from my iPod. iTypos are inevitable.

[LizzyFitbit]

Hi @BeMo, welcome back. I'm glad to see you here.

Thanks for letting me know about your Alta HR, as well for your efforts while trying the steps posted above. You did a great job! I've contacted our Support Team on your behalf and I was informed that you already have a case created with them. They'll continue working with you via email, so keep an eye on you inbox.

Catch you later!

[jnross]

check the notification setting on the watch. The app switches my charge to "off" on the watch after every sync since the update.  

[maryhorak]

I've reported having these issues for the last few weeks and have tried everything to fix the problem.  I've gone through all the trouble shooting suggestions without success.  I find the only way to sort it is to turn my versa off and restart it but then it only fixes it for a while.

[BeMo]

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@maryhorak wrote:

I've reported having these issues for the last few weeks and have tried everything to fix the problem.  I've gone through all the trouble shooting suggestions without success.  I find the only way to sort it is to turn my versa off and restart it but then it only fixes it for a while.

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I'm having the exact same as @maryhorak. Here's everything I have done:

• Removed my device from the app
• Signed out from the app
• Deleted the app
• Turned Bluetooth off
• Reinstalled the updated app
• Restarted my Fitbit device (using USB 3 click process)
• Sign in
• Add my Alta HR as a "new" device
• Turned bluetooth back on
• Ensured notifications are clicked on for Fitbit
• And no, my device is not still bluetoothed to my old phone, since I wiped my old phone and turned it in at the store for my upgrade.

I have repeated these steps ~multiple~ times since I got my new phone. Every once in awhile, following the above means that my Alta HR does start once again receiving call & text notifications....but only for an hour or so, and then no more. And then sometimes I follow the above steps and it does NOT then get call & text notifications.

On top of it all, my Alta HR has stopped logging activity minutes. I had ZERO of these issues for a year plus prior to upgrading my phone. None. Not a single issue.

Official support chat the other day told me that the iPhone XR is not currently supported and so the "solution" is to just hang out & hope that a future update of the app will include iphone XR? 

GIGANTIC SIGH. 

For the most part, I've stopped wearing my Alta HR. What's the point if it's not logging activity minutes nor notifying me while I'm working out that I'm getting a call or text?

[BeMo]

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@LizzyFitbit wrote:

Hi @BeMo, welcome back. I'm glad to see you here.

Thanks for letting me know about your Alta HR, as well for your efforts while trying the steps posted above. You did a great job! I've contacted our Support Team on your behalf and I was informed that you already have a case created with them. They'll continue working with you via email, so keep an eye on you inbox.

Catch you later!

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Thanks but I've received no email support / outreach from anyone. I've initiated every support chat with them, and the first two came with zero resolution. The third chat did come with a "resolution" - that the app does not yet support iPhone XR and so to just hang out & wait with the hope that my Fitbit will eventually work as promised yet again whenever the developers get around to supporting the iPhone XR. I doubt I'll have that patience. I've basically stopped wearing my Fitbit b/c what's the point if it's not doing any of its functions - it's not alerting me to calls or texts, and it's not logging activity minutes anymore.

[maryhorak]

Hi BeMo

Sorry to read you are having the same problems with your Alto as I am having with my Versa.  it sounds like you have done all the same troubleshooting as me but without a resolution.  Mine is still being very temperamental as to when it wants to work properly and it is now compounded by the fact that I have the new version Fitbit app and that doesn't appear to be working properly either.  Hey ho at least I know I am still alive even if my fitbit doesn't always record my HR!!! lol

[LizzyFitbit]

Hi @jnross, welcome to the Community Forums. @maryhorak and @BeMo, it's nice to see you around. I'm sorry for the delay in my response.

@jnross, thanks for helping our friends with your great advise! 

@maryhorak, thanks for letting me know about your Versa, as well for troubleshooting it prior posting. About the notifications, may I know your phone's model and iOS version? Was the Fitbit app updated to the 3.0 version? Also, have you tried the steps from my post in the given order?

In regards to the heart rate, do you wear your device snug ion your wrist, meaning not too tight or loose? Also, are you able to see a green light on the back? I'd recommend to try the following steps:

1. On the Versa, swipe from right to left and open the settings.
2. Turn off the heart rate settings.
3. Restart your Versa one more time.
4. Turn back on the heart rate settings. 

@BeMo, thanks for sharing the steps that you've already tried, as well for your patience. I was checking our supported devices list, and I found your iPhone XR as part of that list. I apologize for the information that was provided by our team, and thanks for bringing this to my attention. I've shared your information to our team, and they'll contact you via email with more details to continue helping you out.

See you around.

[maryhorak]

Hi LizzyFitbit

Thanks for your response.  With regards to your query my phone is iphone SE and its iOS Version 12.3.1.  With regards to the Fitbit app it's Version 3.00 the new one with the new look etc.  I'm not worried about the heart rate info. It usually works fine but I am still missing my friends list off my laptop dashboard which disappeared when all these issued started happening.  Thanks for your assistance

[LizzyFitbit]

Hi @maryhorak. It's great to have you here! I'm sorry for the delay in my reply.

Thanks for the information provided, and let's work together. About the heart rate data, there are some factors that may affect its accuracy, such as temperature, humidity, stress level, personal physiology, location of wear, and type of movement. I'd recommend to use your device snug on your wrist, meaning not too tight or loose. Also, please check this help article with tips to improve its accuracy.

Now, regarding to your friends, Fitbit is aware that this tile isn't loading properly in the online dashboard. Our team is working on this to get it resolved as soon as possible, and you can check this thread for future updates.

Catch you later.