Not receiving phone and text notifications

[Hughster]

I just noticed this, but my watch stopped getting messages and calls either Sunday or yesterday. How do I fix this?

Moderator edit: Subject for clarity 

[maryhorak]

Hi LizzyFitbit  Thanks for coming back to me.  The heart rate issue is not a problem and it's good to know that the problem with the friends list is being worked on.  I am still having issues with syncing which affects getting notifications, getting the weather etc etc even though I have tried everything in your help articles.  Thanks

[LizzyFitbit]

Hi @maryhorak, I'm glad to see you here again. I'm sorry for my delayed response.

You're welcome, and thanks to you for checking the information from my previous post. Regarding the syncing issues, do you see an error message on the Fitbit app? Have you updated the Fitbit app to the 3.1 version? May I know what troubleshooting steps have you tried?

In the meantime, please try the following:

1. Remove your Versa from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Rebooting your phone and restart your Fitbit device.
4. Setup your Versa as a new device.

Keep me posted. 

[maryhorak]

Hi LizzyFitbit.  Thanks for getting back to me and continuing to try and sort my issues out.  I am not getting any error messages other than "device not found. " I've tried everything suggested in your troubleshooting articles including turning the bluetooth off, shutting down the Versa and I even re-installed the fitbit app and still nothing is helping.  It will sync for a few hours and then go  a few hours where it won't and then suddenly it will do it again.  Apart from the frustration of the information not being up to date it affects whether I get notifications through or not and I have now got to the stage that I am having to charge it every other day.  Whether this is because I am turning it on and off or not to try and sync it I don't know but it's not related to the amount of notifications I get because these only come though spasmodically.   I just don't know what else to do now as I've tried everything that's been suggested.  Hope you can come up with something else!!  Thanks

[BeMo]

My official response from FitBit support is: 
"Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products."

So just curious - is ANY FitBit model working with the iPhone XR / iOS 12? Or am I literally done with FitBit and having to adopt a different fitness tracker? B/c sitting around ~indefinitely~ waiting for an eventual fix isn't okay. 

[LizzyFitbit]

Hi @maryhorak and @BeMo. I'm glad to see you here, and I apologize for my delayed response.

@maryhorak, thanks for your efforts while trying the steps posted above. I understand how you're feeling, and I'm sorry that your Versa doesn't constantly sync. Since the troubleshooting steps didn't work, I've gone ahead and shared your information to our Support Team, so a case can be created on your behalf. They'll contact you back via email, so keep an eye on your inbox.

Regarding to your other inquiry, while the battery might have been affected by the troubleshooting steps tried, I'd recommend to check our help article that has tips to improve the battery life.

@BeMo, thanks for keeping me updated. While your iPhone XR is a fully supported device, our team has received feedback from some users not receiving notifications after updating to iOS 12. As our team mentioned, they're working on this based on the feedback received, to bring a solution for you. I'm sorry for this inconvenience, and your comments will not be taken for granted.

Don't hesitate to reply back if you have another question.