Notifications not working on new Blaze

[amytaylorgj]

I have a new blaze and none of my app notifications are there. I didn't have any trouble on my old blaze but for some reason they won't show up on this blaze. All notifications are on in my iPhone 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @amytaylorgj, I'm glad to see you around the forums! Hmmm... since this is a new Blaze, did you set it up as a replacement? But before doing that I'd suggest removing the old Blaze by doing these steps:

• Tell your mobile device to "forget" your tracker. The instructions differ by device, but in most cases.
• Tap Settings > Bluetooth and find your tracker on the list.
• Tap Forget or Forget Device.
• Reboot your mobile device.
• In the Fitbit app under device settings, tap Notifications and make your choice.

Then, go for the setup procedure for your new Blaze:

• From the Fitbit app dashboard, tap or click the Account icon.
• Tap Set Up a Device.
• Choose your tracker and follow the onscreen instructions to continue.

If after setting it up to your account you don't get notifications yet, I'd recommend following the steps I'm posting below:

• Your mobile devices were too far away. It must be within 20 feet of your tracker to transmit the notification.
• With iOS only, for texts, you have the conversation open on your mobile device. Your tracker displays new texts you haven't already read.
• You changed a related setting on your mobile device, such as turning on Do Not Disturb. 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your mobile device along with your tracker, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your mobile device from sending a notification or syncing. 
• The connection between your mobile device and tracker is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally, and reliability varies by Android device and operating system. For the best chances of success (note that this is for Android only):
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your tracker's battery more quickly. Turn it off and on as you prefer.
• Your tracker was syncing. Syncing can sometimes prevent or delay a notification. 

If you've reviewed the list above and can't get notifications to work:

• Log out of your Fitbit App
• Force quit the App
• Restart your Charge 2, 3 times in a row 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

If notifications are still missing try restarting your trackers once again and resetting notifications. Notifications should work as expected after your tracker syncs.

Let me know if that does the trick!