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Pair Alta with a new iPhone

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‎09-14-2016 23:33

‎09-14-2016 23:33

Hi - I changed to a new cell yesterday and since then I can't pair up with my Alta. Before switch to new iPhone, I also installed the app to my IPAD and it synchronized fine. Can someone help? I have upgraded to the latest iOS version. Thanks.
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‎09-15-2016 11:34 - edited ‎09-15-2016 11:34

‎09-15-2016 11:34 - edited ‎09-15-2016 11:34

Is the bluetooth on the iPad on?  If so, please turn off and try the syncing on the iPhone.  You might need to restart your phone.  This happens to me whenever I use multiple devices to sync, which is why I try to only use my iPhone to sync.  

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‎09-15-2016 11:34 - edited ‎09-15-2016 11:34

‎09-15-2016 11:34 - edited ‎09-15-2016 11:34

Is the bluetooth on the iPad on?  If so, please turn off and try the syncing on the iPhone.  You might need to restart your phone.  This happens to me whenever I use multiple devices to sync, which is why I try to only use my iPhone to sync.  

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‎09-15-2016 11:50

‎09-15-2016 11:50

Thanks! It is the same issue. I turned off the Bluetooth on my IPad, but forgot to turn off the Bluetooth on my old iPhone:-(
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