Pairing Fitbit Versa with iPhone issues

[FedericoFit]

Hi everyone.

Let me immediately say "what .a big frustration"!

Just got the Fitbit Versa. It is my first Fitbit product.

Well....completely unable to pair it with my iPhone 7 (iOS 11.3 installed).

I checked my bluetooth and it works fine with other devices that I try to pair.

I am waiting a lot of time but the phone does not see the watch.

Please, an help would be highly appreciated before giving it back and buy an Apple watch. 

Thanks. Bye

[MarcoGFitbit]

Hello @AlexHCA, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community! 

I appreciate you have taken the time to let me know that my instructions were helpful for you to resolve your issue, I'm very glad! In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Tnpfieffer]

Over the last 2 weeks, my Versa has decided to stop pairing with my iPhone 6.  Prior to that I had no issues at all.  I follow all the instructions provided and it finally will pair again. It stays paired until I get in my car where my iPhone is also paired.  As soon as that pairing occurs, the versa loses connection  again and the only way to get it back is to reboot both my iPhone and the Versa.   Don’t understand why this has suddenly started happening and the constant resets and reboots are annoying. Is a fix coming either from Fitbit or apple?

[MarcoGFitbit]

Hello @Tnpfieffer, thanks for joining the conversation, it's great to have you on board the Fitbit Community! 

Thanks for bringing this to my attention. Tell me, when you mention "pairing" does that mean the Versa is not syncing with the Fitbit app or is the Versa getting removed from your account? If the Versa is having trouble syncing with your phone when your car syncs with it, I would like to suggest you to enable All-day Sync in the Fitbit app so your Versa can maintain a constant communication with your phone. 

To enable All-day Sync, please go to the Fitbit app and tap on Account > Versa and scroll down until you see All-day Sync. Enable the feature and sync your Versa, then monitor it for the next few days. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Tnpfieffer]

Thank you!!  Since following your advice, my problem is resolved!

[MarcoGFitbit]

Hello @Tnpfieffer, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I'm very glad!

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Lollipoppop]

Great advice, just worked for me too xx

[MarcoGFitbit]

Hello @Lollipoppop, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have taken the time to let me know my instructions were helpful for you as well. If there's anything else I can do for you, please feel free to reply, I'll be happy to help. 

Happy stepping! 

[Linda309]

Well, this was a frustrating 2 hours!

I am a senior lady who is trying to get into better shape & improve my sleeping patterns - this un-syncing was a real problem until I read through all of the instructions - which were a challenge for me.

I hope that I don't disconnect again.

Otherwise, this $200 investment was a waste of my hard earned money.

Thanks for your detailed instructions.

[MarcoGFitbit]

Hello @Linda309, thanks for joining us, it's great to have you on board the Fitbit Community. 

I appreciate you have taken the time to let me know you went through all the troubleshooting steps described on this thread and your issue got resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Tdeegz]

I am on my replacement versa and it still can’t get through the firmware update. I have done everything listed multiple times and it still won’t update. I want my money back so I can just get the Apple Watch, which is so depressing because I loved Fitbit until I got the Versa and now I want nothing to do with it. 

[MarcoGFitbit]

Hello @Tdeegz, thanks for joining the conversation, it's nice to see you around the Fitbit Community. 

I appreciate you have brought this to my attention. Would it be possible for you to let me know exactly which troubleshooting steps have you tried so far? In which step did you get stuck? This will be very helpful for me to check this further. 

Additionally, please remember that we do not expect manufacturing issues to to affect our trackers but that's why every Fitbit device comes a limited product warranty and in case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Tdeegz]

I have removed all other bluetooth devices from my phone, deleted the app, reinstalled it, turned bluetooth off and back on, restarted my phone and the versa. I even tried updating it on my boyfriend's iphone 8 since I have an iphone 7 and it didn't work. On his phone the update got to 100% then just sat there and then said it failed again. I spent hours trying to get it to work and it just won't update.

[Tonib1]

I’m sure it sounds like you have tried everything.
I was in a similar position of frustration too. Lost count of how many times I reinstalled the app, powered phone off and on, deleted all Bluetooth devices from the phone. Restarted the fit bit off & on. Etc etc.
Just make sure your Fitbit isn’t connected to another device - in my case it was connected to my iPad. (I’m not sure how it came to be connected to the iPad!) Apparently the Versa can only be connected by blue tooth to one device. Once I disconnected from the iPad it synced and has been fine since.


Sent from my iPad

[Tdeegz]

I don't have any other devices it could connect to. This is my second versa with the same problems trying to do the firmware update. 

[MarcoGFitbit]

Hello @Tonib1 I hope you're doing well, it's nice to see you around. Thanks for replying @Tdeegz, I hope you're doing well too. 

@Tonib1, I appreciate you have shared your experience and let us know what was the cause of the issue affecting your Fitbit device and the troubleshooting steps you took in order to resolve it. I'm very glad everything is working fine. 

@Tdeegz, thanks for coming back and letting me know all the troubleshooting steps you've tried so far. I've checked with our Support Team and it seems you have already a case created and have replied to them recently. At this moment I would like to suggest you to continue working with them, I'm sure they will be able to help you and provide you more options. 

Thanks again for your patience and understanding, please keep me updated! 

[Tdeegz]

I did send them an email, but I have not heard from them

[MarcoGFitbit]

Hello @Tdeegz, I hope you're having a great day, thanks for taking the time to reply and let me know you have already replied to our Support Team. 

I'm sure they will contact you soon with more options. Please keep working with them. Thanks for your patience and understanding, I hope everything goes well.  

Happy stepping! 

[missd1985]

I was having a bunch of issues with the Bluetooth Pair on my Versa! Following this advice took a couple minutes and I am good to go. I did not have to re add my tracker into fitbit! This is a quick fix and everyone should try it! 

[Massti]

I got a brand new Versa, it won’t activate. I’ve tried all the steps you’ve mentioned here. Nothing has worked so far. When I try updating using WIFI(router sitting literally next me) it downloads up to 10% and the the cross on the versa. Via Bluetooth, the download gets up to 6% and then the Red Cross on the tracker. All failed so I created a brand new account thinking that all the existing info maybe confusing the poor thing but nope. The stubborn little **ahem** still refused to wake up (activate). Anything else I could which you haven’t mentioned or return it to where I bought it from??

cheers.

[MarcoGFitbit]

Hello @Massti, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @missd1985, thanks for joining the conversation. 

@missd1985, I appreciate you have shared your experience and let me know your issue has been resolved, I'm very glad! 

@Massti, I appreciate you have already tried all the troubleshooting steps posted on this thread, I have checked with our Support Team and you have already a case created with them where you were provided some options. If you need further assistance, please reply to them as they will be handling this situation for you from now on. 

Thanks again for your patience and understanding, I hope you have a great day