Receiving constant notification to turn on "Location Services"

[Blankboy]

As you can see in the attached image, I am constantly getting notifications telling me to turn on Location Services to ‘Always’. I have no intention of doing that, and it was never an issue before. Is there a way to get rid of this message? Thanks

Moderator Edit: Clarified Subject. 

[jamielm]

You still did not address the question here. We all know how to turn location tracking off…. But how do we get rid of the daily reminders to turn it on?! We don’t want it on. And we really don’t want the constant reminder notifications multiple times a day. 

[Quilless]

Oh wait!  It gets even funnier.  I finally clicked "always allow" just because I was so tired of the constant notifications.  Now, it sends me notifications that my fitbit has been tracking my location for several days and do I want to turn that off!  So no matter what you do, they are going to keep annoying you.

Moderator Edit: Formatting

[CindyMFitbit]

@mdamouse  and @jamielm Welcome to the Community Forums. Thanks for stopping by @Quilless.

Thanks for your feedback and findings. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Catch you later. 

[mdamouse]

Cindy how can you say you understand how we feel about this issue when this issue has been going on for years?

Your empty promises and fake sense of concern only reinforces the obvious position, which is that Fitbit dose not care about what customers security concerns are, especially if those issues limit to ability of fitbit to track its customers 24/7.   

This issue could have and should have been resolved years ago if Fitbit wanted to. Obviously they just don’t want to fix it. Instead they are willing to pay someone to come on here and make excuses and blow smoke up our you know what

At least now it should be clear customers what kind of company Fitbit is. 

[Maddog21]

Good point!

[WCRunner]

I am so frustrated with Fitbit and these idiotic pop-ups, I have to make a change to another tracker/App.

[Hal2003]

I have the same problem with my new Versa 2 under IOS 15. [I never had this problem with my Charge 2 under IOS 14 and earlier.] I have all notifications (banners, ...) turned off individually, and the global allow notifications turned off as well. I have location services set to never for the Fitbit. I have gone into every individual exercise in the Versa 2 and set Connected GPS to Off. When I open the Fitbit app from a closed state, it is fine. When I return to the app if was already open but I'd been looking at another app or the display locked temporarily, then it displays that annoying popup to turn on Location Access & Bluetooth sharing. There is nothing I want to do with my Versa 2 that requires it to know where I am. How do I get this turned off permanently? I have spent an hour reading these threads, and have not seen an answer, just a lot of annoyed customers. Perhaps I just missed it. Can you point out what I need to do? Thank you.

[JBDow]

Fit Bit refuses to change their desire to know where you are. The only way to avoid the message is to get another brand of fitness watch.

[swampmilkweed]

JBDow is right. There is no fix for this issue other than changing to a different company's tracker. I was devoted to Fitbit for seven years, but no more!

[annakanski]

Fitbit, if you do not fix this problem, I am going to return my Luxe to Costco after being a fitbit user for 6+ years. This is bull**ahem**. You do not need to have constant access to my location.

If this problem is not promptly resolved, I will be returning my Luxe to Costco after being a fitbit user for 6+ years. There is no reason Fitbit needs to constantly track my location. This is bull**ahem** and given that it’s been going on for years it’s clear that Fitbit doesn’t give a crap about users’ privacy preferences. Not even Facebook, king of demanding personal data, does this. Fix it or I’m out.

[Auntem100]

I am getting this same message every time I open the app. I am on iOS 15.0.2. And it started recently. This is very annoying. The product will not work correctly without Bluetooth enabled. If this doesn’t get resolved soon I am going to look for another product. The developers show have gotten it fixed by now!

[swampmilkweed]

You may see my reply from November. Fitbit has no plans to fix this issue. I left Fitbit after seven years and several trackers over just this issue. I can't know for sure, but I suspect that Google, their new owner, wants the info from users.

[TamaraScheidt]

Hi Cindy,

Has Fitbit fixed this, yet? I see that this is an ongoing issue from 2019. Hopefully, your programmers are close to cracking the case of why your overpriced athletic trackers have been sending out the same, annoying notification over and over, multiple times a day with no apparent way of turning off such notifications.

I’ve been a Fitbit user for three years and bought my husband and mother a Fitbit as presents. I’m sure they will discontinue use if they start receiving the same extremely persistent notification. I am ready to quit Fitbit myself. 

Please push your team to get this resolved. Fitbit has already lost patrons due to this, and will continue to - starting with me.

Thank you!

[LizzyFitbit · Accepted solution]

Hi everyone, and a warm welcome to our new members.

Thanks for taking the time to share your feedback and your efforts while working on this. Let me share that our team is aware of this issue and they're currently working to bring a fix to all our affected members. I'm sorry for this inconvenience and I'd recommend reviewing this thread to receive more updates about this situation.

To prevent any confusion, I'm going to close this thread from further comments. In case you have a different question, I'd encourage you to start a new thread in the Help Forums to receive help from the Community. You can also check our Help Site where you'll find information about our products and features, as well as troubleshooting steps.

Have a good rest of your day.