Redesigned Sleep experience now in the iOS app

[EEElsa]

Why are the sleep scores and data displayed differently? I assume it’s the new ios update, but I preferred the former presentation.

Moderator Edit: Clarified subject

[StephenTrooper]

My thoughts exactly. Awful design that seems to put someone’s “vision” ahead of usability and appeal. Having been a Fitbit user for years, I’ve never had a reason to look elsewhere. But, like you, I’m now wondering if next time I upgrade I ought to check out the competition - they might have more appealing designs and functionality. 

[ValCamp1]

Please go to whomever is responsible for this change to let them know that the majority of Fitbit users do not like this updated version. 

[SavannahMilo]

Tried that they just tell you to go to the community forum sadly they’re not interested in their customers opinions 

[MaxBirman]

If it renewed on a credit card, give notice of cancellation to Fitbit & contact the credit card company & dispute the charges citing significant change of service product. There are pages of customer complaints here to document this and serve as your back up.  Worth a try.  

[MaxBirman]

It appears they made this change without any product testing with consumers or even basic understanding of why/how customers use their Fitbit, which is not a smart business move.  

any business academics here?  This is a great case study of how product changes can undercut your business. 

[JPP83]

This is what I have too and I hate it! It’s interesting with so many people expressing the same complaints that no response from the moderators has been made.
I believe they want to get rid of Fitbit and move to the goggle trackers. I will probably change to Apple when this Fitbit dies. They generally only last a little over a year so that should be soon. 

[NavLady]

Less informative and MUCH less pleasing to look at - yuck!  There are other trackers out there…

[Workingmom3456]

If they make the app so awful and if we leave FitBit, perhaps they feel they don’t owe us anything legally for the annual fee we already paid.

[Lindann]

Couldn’t agree more with all the negative posts. I was ok the way it was. The changes were confusing at first and are now virtually useless. I miss the grades, fair, good & excellent (or whatever words were used if I’m not remembering correctly). I hate it!!!

[BethGandy]

The new format is awful.  I absolutely HATE it.