Resolved 6/11/2018: Account Pending Deletion Error message

[KateFitbit]

Update 6/11/2018: Hello! This issue has been resolved in app version 2.52. Please update your app if you haven't already. Thanks for your patience and flexibility with using the workaround. 

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Update 5/30/2018: Hi Everyone - thanks for your patience as we work on a fix. We believe this may have to do with account settings. If you are still unable to log in, I have a workaround that you might want to try: 

- Open your device's settings menu.
- Tap on 'General', 'About', and then 'Name'.
- Remove any special characters or symbols.
- Save your settings.
- Attempt to login to the Fitbit app again.

I'll continue to update this thread as we work toward a fix. Thanks again for your reports. 

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Update 5/26/2018: Thanks again for your reports as we continue to work on this issue. If you continue to experience this, if available, please trying logging on with another device or on Fitbit.com. Thanks for your patience as we work on a fix. 

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Updated 5/24/2018: Hi Everyone - I've merged a few threads together. We are aware that some users are being logged out of their account and when trying to log back in, and receive a notification 'this account is pending deletion' when this request was not made.

Please note: Though @MarcoGFitbit had some good tips that worked initially, at this time we do not recommend uninstalling and reinstalling the app, this will not fix the issue. Also, resetting your password and updating the app will not resolve the issue. 

I'll update this thread as I hear more, thanks very much for your reports! 

[bryanleecash]

I tried with my computer and my ipad. Please find a solution.

Sent from my iPhone

[MacRose007]

Having same issue, and cannot sync , HELP!! My Fitbit worthless as no way to sync now !!!! Please advise

[JesslynKang]

I have unpaired my Fitbit with iPhone and paired with Windows 10. The data has updated in Fitbit dashboard. It’s not so convenient but I believe this is the workaround that works better than nothing. Please tigger us when it is fixed so that we can switch back to iPhone app. A more real time feature that we are looking for. Thanks.

[Reederj]

By when wil we get update for

iphone

[MacRose007]

Did not work for me , ready to send my blaze back
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moderator edit: personal information 

[bryanleecash]

I was able to synch through a pc too, but you can't really carry one of those around with you to log food or to track the amount of water that you drink.  Please update the iOS soon!

[mkfsd]

I have this problem. Logging on with another device does not solve the issue. I am looking forward to a timely solution, since I cannot see any data, nor make any changes on my fitibit currently. 

[joie4lifts]

Can you please provide an update on fix- its been over a week now?? NO app, then Fitbit is useless and will be returning and writing a review. 

[TLDavis]

Are there any updates on this problem?

[anesfl]

@KateFitbit Could we please get some updates on this as i am operating from a borrowed phone just to make this work? Should we be moving on from Fitbit and its inefficiency with the iOS platform?

[toperman11]

did the same and this annoying error keeps on coming. I hope fitbit resolves this error

[toperman11]

dear Marco,

i have tried your tips to recover the app but was all unsuccessful. Is there hope with this app? Users are getting FRUSTRATED! Appreciate your help

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@MarcoGFitbit wrote:

Hello @hopegal, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

Thanks for bringing this to my attention, I appreciate you have already tried to tap on "recover". At this moment I would like to suggest you to update the app if you haven't done it yet and then try again. If the app is fully updated, please uninstall it, restart your phone and reinstall the app. After that, try to log in again to your account and if you're still getting the same error message, please let me know. 

Thanks for your patience and understanding, if there's anything else I can do for you please feel free to reply. 

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[MacRose007]

Have done all the steps and still get account pending deletion

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moderator edit: personal information 

[TLDavis]

This is becoming ridiculous! What’s the point of having a Fitbit if you can’t use the app?  Is there a solution or not?  We keep receiving the same suggestions. Install. Uninstall. Nothing works!!!!

[supastar78]

I can’t use Fitbit.com. It hasn’t updated

/synced since the update occurred. 

[JEFFNESTOR]

SAME PROBLEM HERE...

PISSED

[DonnieChu]

Ahh

 I feel so disappear 

What the hell?

What are you doing with it on iOs ?

I can't take it EASY

moderator edit: punctuation 

[DonnieChu]

I too am getting the account pending deletion message when trying to log in. After pressing recover I then get the oops something went wrong message. The reason I logged out in the first place was the app wasn’t syncing. Could it be connected to the server I am using on an offshore vessel ? 

So Angryyyyyyyyyyy

[bench99]

Since the app isn't working I tried syncing my fitbit to my PC, but it wouldn't connect. I tried on 3 different PC's with no luck. Then I tried syncing my wife's long neglected fitbit to my PC and it worked. Could the app malfunction have ruined my previous fitbit?

[Nlumetta]

I’m about to buy an Apple Watch...