05-24-2018 10:43 - edited 06-12-2018 13:27
05-24-2018 10:43 - edited 06-12-2018 13:27
Update 6/11/2018: Hello! This issue has been resolved in app version 2.52. Please update your app if you haven't already. Thanks for your patience and flexibility with using the workaround.
Update 5/30/2018: Hi Everyone - thanks for your patience as we work on a fix. We believe this may have to do with account settings. If you are still unable to log in, I have a workaround that you might want to try:
- Open your device's settings menu.
- Tap on 'General', 'About', and then 'Name'.
- Remove any special characters or symbols.
- Save your settings.
- Attempt to login to the Fitbit app again.
I'll continue to update this thread as we work toward a fix. Thanks again for your reports.
Update 5/26/2018: Thanks again for your reports as we continue to work on this issue. If you continue to experience this, if available, please trying logging on with another device or on Fitbit.com. Thanks for your patience as we work on a fix.
Updated 5/24/2018: Hi Everyone - I've merged a few threads together. We are aware that some users are being logged out of their account and when trying to log back in, and receive a notification 'this account is pending deletion' when this request was not made.
Please note: Though @MarcoGFitbit had some good tips that worked initially, at this time we do not recommend uninstalling and reinstalling the app, this will not fix the issue. Also, resetting your password and updating the app will not resolve the issue.
I'll update this thread as I hear more, thanks very much for your reports!
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Answered! Go to the Best Answer.
05-30-2018 18:10
05-30-2018 18:10
05-30-2018 18:43
05-30-2018 18:43
Hi where can i find this option in my flexbit website login can you explain more detail pls
05-30-2018 18:55
05-30-2018 18:55
That worked!!! Thanks.
05-30-2018 19:21
05-30-2018 19:21
05-30-2018 19:57
05-30-2018 19:57
Worked for me as well. I’m back in!!! Thank you!!!
05-30-2018 20:20
05-30-2018 20:20
05-30-2018 22:41
05-30-2018 22:41
I am in @KateFitbit... thank you
05-30-2018 22:43
05-30-2018 22:43
@Nlumetta General menu on your iPhone not Fitbit account
05-31-2018 03:37
05-31-2018 03:37
This works! Not sure why my phone’s nickname impacts the app but after a week without it, I am glad to have it back!
05-31-2018 03:38
05-31-2018 03:38
Same issue with iPhone X but this fix works.
05-31-2018 04:02
05-31-2018 04:02
@Nlumetta They mean for you to log into the ‘General’ settings on your phone not on your Fitbit Account.
05-31-2018 04:17
05-31-2018 04:17
05-31-2018 05:18
05-31-2018 05:18
Can you send some screen shots on how to do this with a blaze? There is no "General", "About" or "Name" option on my screen when I click on settings.
05-31-2018 05:29
05-31-2018 05:29
Options available when you click on settings for the blaze using the blaze: "Quick view", "Brightness", "Bluetooth Classic", "Heart Rate", "Regulatory Info", "Version Number" and "Shutdown".
When I log on to my account via computer and click on view account settings there is no "general" option. I can see my first and last name, which is correct, but it is Fitbit that has abbreviated my last name to "W." and attached the special character - my full last name is listed on the account....
05-31-2018 05:29 - edited 05-31-2018 05:58
05-31-2018 05:29 - edited 05-31-2018 05:58
Yeah I am fairly Tech savvy and I didn’t even understand the ask was to change the device name of your iphone device and NOT your fit bit device name. Once changed the phone name it works immediately. Yes, seems strange how it's related to the name of your phone, but some back end dev will experience hiccups with special characters, from my limited experience.
05-31-2018 05:39
05-31-2018 05:39
05-31-2018 05:45
05-31-2018 05:45
Go to the settings on your phone (not the app) to follow the steps suggested.
05-31-2018 05:47
05-31-2018 05:47
05-31-2018 06:53
05-31-2018 06:53
I changed the name, logged into the app and then changed the name back to what it was and I am still able to get into the app....👍🏾
05-31-2018 07:11
05-31-2018 07:11