Resolved 6/11/2018: Account Pending Deletion Error message

[KateFitbit]

Update 6/11/2018: Hello! This issue has been resolved in app version 2.52. Please update your app if you haven't already. Thanks for your patience and flexibility with using the workaround. 

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Update 5/30/2018: Hi Everyone - thanks for your patience as we work on a fix. We believe this may have to do with account settings. If you are still unable to log in, I have a workaround that you might want to try: 

- Open your device's settings menu.
- Tap on 'General', 'About', and then 'Name'.
- Remove any special characters or symbols.
- Save your settings.
- Attempt to login to the Fitbit app again.

I'll continue to update this thread as we work toward a fix. Thanks again for your reports. 

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Update 5/26/2018: Thanks again for your reports as we continue to work on this issue. If you continue to experience this, if available, please trying logging on with another device or on Fitbit.com. Thanks for your patience as we work on a fix. 

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Updated 5/24/2018: Hi Everyone - I've merged a few threads together. We are aware that some users are being logged out of their account and when trying to log back in, and receive a notification 'this account is pending deletion' when this request was not made.

Please note: Though @MarcoGFitbit had some good tips that worked initially, at this time we do not recommend uninstalling and reinstalling the app, this will not fix the issue. Also, resetting your password and updating the app will not resolve the issue. 

I'll update this thread as I hear more, thanks very much for your reports! 

[Aarman]

Just to let you know, changing name on my iPhone worked for me and immediately I changed my name the way I wanted. It worked for a week and today my app logged off by itself and again back to account deletion error. I changed my name and it’s all good. 

All i I have to say is that we shouldn’t be changing our phone nane to accommodate fitbit. Anyways I know you guys are working on it. Hope to get a permanent solution. Thanks 

[ashish5000]

completely agree, I will look at other options next time! What a nuisance, I had created a help ticket but they never responded. I would still be locked out if I had not checked here. 

[CashMoney]

Thank you!

Sent from my iPhone

[CoachDforDefens]

You got it Baserunner. Now get to stepping!

Sent from my iPhone

[JJLux]

Hi

i have the same problem that my account says it is under deletion when I updated my app.

i followed steps of removing the app , restart the phone , then installed the app - No use.

then I even removed the space in my name of the phone in general settings- no use 

i tried to enter through Android phone - same result 

it is frustrating that last 5 days I can not get motivated 

let et me know any other solution 

thanks 

[MarcoGFitbit]

Hello everyone, I hope you're all doing well, it's a pleasure for me to welcome you to the Fitbit Community @JJLux, thanks for joining us. 

I appreciate some of you have come back and let me know changing your name in the General Settings of your phone has resolved this issue for you. I'm really glad!

@JJLux, thanks for trying the troubleshooting steps we've recommended earlier. Please note that even though I don't have a specific timeframe for when this issue will be resolved, our team is still working towards a solution and once we have more to share with you about this we'll make sure to update this thread.

Thanks again for all your patience and understanding, if there's anything else I can do for you in the meantime, please feel free to reply. 

[joie4lifts]

Thank you for the update.  Just a recommendation that in the future more frequent updates would really be appreciated, even if issue is still trying to be resolved.  Many of us were left in the dark with no updates for at least a week.  While I love my Fitbit, if it doesn't work and we are left in the dark it is useless and creates frustration.  Just wanted to share.

Thank you for this update!

[JJLux]

If I create a new account and start using fit bit after reset , will this problem go away .

my husband and daughter also say since last eeek they have varying degree of problem. Like sleep not showing in detail in the app or data not syncing if it is not done before midnight.

we love Fitbit but if leaves lot of frustration 

[MarcoGFitbit]

Hello @JJLux and @joie4lifts, thanks for taking the time to reply, I hope you're both having a great day. 

@joie4lifts, I appreciate you have voiced your feedback, please note that sometimes when the thread is not updated is because we have not yet received information pertinent to the issue at hand. In the future I'll make sure to update more frequently. 

@JJLux, I was checking this issue with our team and it seems it has been resolved. Please make sure you're running the latest version of the Fitbit app then try to log in to your existing account, you should now be able to log in as normal. When it comes to sleep details or data not syncing, please reply to me with as many details as possible, including trackers affected, model of the phones used, etc., so I can check this further.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[KateFitbit]

Thanks for the updates @MarcoGFitbit. This issue has been resolved in-app version 2.52. Please update your app if you haven't already. Thanks for your patience and flexibility with using the workaround. 

[JJLux]

Hi
Thanks now the account deletion problem is not there anymore but I have a
new problem

UPDATE:

It says the operation went wrong with Opps 

networkbit HTTP Error  error 1

i even reset my password but still the same problem 

[MarcoGFitbit]

Hello @JJLux, I hope you're doing well, thanks for taking the time to reply. 

Thanks for letting me know about this new issue. At this moment I would like to suggest you to try the following:

• Toggle Bluetooth off/on
• Toggle Wi-Fi off/on
• Login via Wi-Fi connection, not cellular

If this doesn't seem to work, connect to a different WiFi network and try to log in again. 

I hope this can be helpful, give it a try and let me know the outcome. 

[KateFitbit]

As this issue has been resolved, I'll be closing this thread. Please check out other like threads or start a new post if you are experiencing a different issue.