Resolved: FBBluetoothErrorDomain error 18

[ErickFitbit]

Fitbit Update 9/12/2017: This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

Fitbit Update 8/24/2017: Thanks again for reporting this issue, at this time we have all the information needed and our team is still reviewing. I'll update this thread once we learn more. Your patience is truly appreciated. 

Fitbit Update 08/14/2017:  Everyone -- Several iOS users have reported receiving the FBBluetoothErrorDomain error 18 when attempting to update their trackers on the latest version of the Fitbit app for iOS, version 2.39. Our team is currently aware of this issue and working on a fix for this. I appreciate you taking the time to report this issue.

As @Rich_Laue asked here, can someone please share a screenshot of the error message as well as letting me know the following details:

• What is your Fitbit app version (account > help)?
• What version of iOS are you on?
• Have you tried what worked for @ReneRobles and continue to hit the try again button?

I will pass this information along to our Product Specialist who will provide me with an update and I will make sure to convey that to you all. Thanks again for your reports. More information coming soon!

[SnacksB]

yes, I do. so, what is to be done??

[SunsetRunner]

They are sending me a dongle to see if i can update it through my computer.  Not sure how that will work but it was shipped today, so I should have by next week. 

[KateFitbit]

Hi Everyone, 

Just an update, our engineers are still working on a fix. Sorry I don't have further information at this time, as soon as I know more, I'll update this thread. 

[Blazeuser90]

I did the same thing by downloading the app on my HP laptop and it's updating it just fine! Thanks blazeuser2002!!!

[jjb55]

I just bought a fit bit and am receiving this message.  When I look in the boards it appears the last update was on Aug 24th. Is there a more recent update?

[Kirsty_333]

Any idea on a fix for this, I cannot get mine to update or sync

[Blazeuser90]

Not that I'm aware of. I just downloaded the app Fitbit connect on my laptop and updated my Fitbit Blaze that way.

Sent from my iPhone

[PottyPenny]

Please can you start a new thread. My error was resolved the same day I raised it yet I'm getting numerous replies and comments daily.

Gill

Sent from my iPhone

[Aliesha_C]

My Fitbit app is saying that my flex 2 needs a new update and I've tryed sevral times and it still doesn't work

[Mare1040]

Any update 

[Sgg72]

Hi, I last saw an update on 8/24 that error 18 is being worked on any new update? I just recently upgraded from the flex to the flex 2 and now getting this error. The Fitbit is connected to my Bluetooth as well I already removed my other Fitbit from my account, not sure what the issue is. I did the restart as suggested as well and restarted my IPhone. Still getting error.  Help is appreciated or I go back to my original flex where I didn't have any issues. Thanks!

[Hopefulagain]

Did you get a solution?  I am having both these issues today trying to setup a new device.

[Mazzamia]

I'm have no this issue as well, brand new FB that I cannot use. Screenshot attached

[Mazzamia]

[Bmoran64]

This one did the trick for me. Just turning Bluetooth off then on didn't work. I removed Blaze completely then added it back. Success finally! Thanks for sharing

[ambergavin]

I'm having this issue with my flex 2 that I just purchased. Should I exchange this device for another one?

[Hopefulagain]

I did get mine to work in the end. Took app off phone. Started fresh.
Plugged fitbit into laptop like it was charging. Disconnected Bluetooth.
Re-loaded app and followed setup procedure. Did not enable Bluetooth until
prompted to......it worked. Not sure why. Its worth a try!

[Mare1040]

Thanks!  I tried all that and didn't work 😞  I am returning and going back to the zip, gave me no problems, just have to change the battery.

[SFlo]

Any updates on this error?  

[ambergavin]

I called fitbit and went through all the steps with them and it still would
not work. I'm exchanging it today for a new one. Fingers crossed 🤞