Resolved: FBBluetoothErrorDomain error 18

[ErickFitbit]

Fitbit Update 9/12/2017: This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

Fitbit Update 8/24/2017: Thanks again for reporting this issue, at this time we have all the information needed and our team is still reviewing. I'll update this thread once we learn more. Your patience is truly appreciated. 

Fitbit Update 08/14/2017:  Everyone -- Several iOS users have reported receiving the FBBluetoothErrorDomain error 18 when attempting to update their trackers on the latest version of the Fitbit app for iOS, version 2.39. Our team is currently aware of this issue and working on a fix for this. I appreciate you taking the time to report this issue.

As @Rich_Laue asked here, can someone please share a screenshot of the error message as well as letting me know the following details:

• What is your Fitbit app version (account > help)?
• What version of iOS are you on?
• Have you tried what worked for @ReneRobles and continue to hit the try again button?

I will pass this information along to our Product Specialist who will provide me with an update and I will make sure to convey that to you all. Thanks again for your reports. More information coming soon!

[Davebrose25]

I’m still getting the error 18 with the new app , can’t update at all 

[Jazzy_67]

This is still an issue. My app is updated my phone software is updated and Fitbit is fully charged and I cannot update my Charge 2.  I also had a hard time getting it added to my Fitbit app.

[SoyBoricua]

My app updated 10-1-207. Haven't used my blaze since beginning of year because of numerous issues with updates. Attempted to sync and update again today but still getting error 18.  Any other recommendations?  I'm just about ready to give up on this device!

[Laddiegirl]

10/32017

i have flex 2 and I get domain error 18 when trying to upgrade. Also cannot sync my tracker. So stuck

[ashleighthorne]

Hi, I have only just got my Fitbit Alta and installed the app yesterday and i am still get this error!! 😞

[Frozenvero]

I’m still experiencing this issue. My iPhone has the latest IOS update and still I can’t update so my Fitbit is not showing any tracking. 

[ylf]

Problem still exists Oct 5 .. when will this be resolved?  This makes the product useless if we cannot sync.

[Anacacio]

I am having this problem with veraion 2.41

[Annick2017]

MY Fitbit charge still gives me the error domain 18. I am unable to sync or do anything at all with it since this error came up.  My app is the 2.41 version. 

[Laddiegirl]

They are sending me a new tracker.

Sent from my iPhone

[ylf]

All I updated my iOS on my phone this weekend to version 11.0.2 and was finally able to update my Fitbit! 

[motherhen]

my fitbit blaze is not syncing.....have been trying for four days now....looked at the other replies to this problem and attempted resolve however problem persists.  the operation couldn't be completed...(FBBluetoothErrorDomainerror 18)

NEED HELP PLEASE.....

thank you 

[Tiggertrace]

Same problem. I've updated everything but it hasn't resolved the issue. I can't even tell the time with it let alone use it as a fitness tracker! Are we any closer to fixing this?

[KateFitbit]

Hi Everyone - Because we are receiving reports of users receiving Error 18 we have asked our team to investigate further. We are closing this thread because it is an older, resolved issue. 

Please see this thread for further information and updates. Thanks very much for your time and reports.