Resolved: FBBluetoothErrorDomain error 18

[ErickFitbit]

Fitbit Update 9/12/2017: This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

Fitbit Update 8/24/2017: Thanks again for reporting this issue, at this time we have all the information needed and our team is still reviewing. I'll update this thread once we learn more. Your patience is truly appreciated. 

Fitbit Update 08/14/2017:  Everyone -- Several iOS users have reported receiving the FBBluetoothErrorDomain error 18 when attempting to update their trackers on the latest version of the Fitbit app for iOS, version 2.39. Our team is currently aware of this issue and working on a fix for this. I appreciate you taking the time to report this issue.

As @Rich_Laue asked here, can someone please share a screenshot of the error message as well as letting me know the following details:

• What is your Fitbit app version (account > help)?
• What version of iOS are you on?
• Have you tried what worked for @ReneRobles and continue to hit the try again button?

I will pass this information along to our Product Specialist who will provide me with an update and I will make sure to convey that to you all. Thanks again for your reports. More information coming soon!

[billiejwilhelm]

I deleted it off my blue tooth list on my phone and then readded. They worked for me!

Sent from my iPhone

[HelenK16]

I updated my app and I'm still receiving this error message.  

[billiejwilhelm]

I went on my phone and deleted or under Bluetooth and then re added. Worked after.

Sent from my iPhone

[KateFitbit]

For those still experiencing this error, have you tried what @billiejwilhelm suggested and have your mobile device to "forget" your tracker: 

• On your mobile device, go to Settings > Bluetooth.
• Tap your tracker and then tap Forget Device.
• Log out of the Fitbit app.
• Reboot your mobile device
• Return to Settings > Bluetooth and add the device back. 

[vic73]

I keep getting this message while trying to update my Fitbit Blaze.  What can I do?

[Belles_1]

I updated the app to version 2.40; however, when I still receive the error when I try to update my Fibit Charge 2.  Does it only fix the issue on certain Fitbit devices?  I would appreciate any assistance that can be provided.  

[Alfian]

---

@ErickFitbit wrote:

Fitbit Update 9/12/2017: This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

Hi Erick, my fitbit blaze still get the message FBBluetoothErrorDomain error 18 when attempting to update. i already try to hit the try again button repeatedly but still not working for me.. 

i use Iphone 7 on IOS 10.3 ver 

and my fitbit app its already in 2.40

and FYI i live in indonesia and i bought my blaze in Singapore (in case there is different version for Indonesia and global version for my blaze because i still experiencing this problem) 

Many Thanks

[Redgie321]

Hi, as of today, having updated the fitbit app and to iOS 11, i am still getting this error. Anyone else? 

I have no idea what to do...

[Wattlegreen]

yes as of today date 25 Sep 2017, my flex 2 and my iPhone 6 (updated to their new IOS) are not talking to oneanother, however just to confuse the issue my flex 2 is talking to my iPad mini (yes updated same time as iPhone).

I have uninstalled on the iPhone twice, still having an issue with the Bluetooth not talking, however the bluetooth on the iPhone is working as it is still talking to my car radio.

Hoping someone fixes this error soon.

[Wattlegreen]

yes, have done that however, now the flexi 2 and iphone are saying that there is a bluetooth issue.

I can't get them to talk to each other, but the felx 2 talks to may ipad

[Manisorama]

Error 18 still an issue for my Alta with the fresh app update. Others complaining?

[Timnel]

When trying to update my Fitbit I get

FBbluetooth error main 18

It says operation cannot be completed... I read about others with same error and they were told to update their Fitbit... but I am unable to update! 

I appreciate any help!!!  Thanks

[Shelly2017]

Hello. I have updated my fitbit app but I am still receiving the "18" message. I am also showing an "empty battery" message although I have a full charge.

After updating the app, I powered my phone and fitbit off. I tried updating while my fitbit was docked.

Please help! Thank you.

[mom2Q]

I am still getting the same error for my fit bit alta. I have the newest version of IOS and fit bit app. I have had it for a month and haven't been able to properly use it. I have tried all the troubleshooting advice and it still isn't working!

[HelenK16]

please remove me from these updates. my issue has been resolved but i keep
receiving emails.

[Nina_Lynn]

Hello,

Haven't used my Fitbit in months and wanted to get back into the habit. I wasn't able to sync my Fitbit on the app. It would just be stuck half way for a very long time. So I decided to update my iPhone to the latest iOS and also update the FitBit app. After updating, I noticed I can update my tracker which I thought might be the issue to the app not syncing through. However, halfway through updating my tracker, I received an error 18 message and now my charger is just stuck with a bar and an error icon. I cannot use it to track anything at all. Please help.

[PaulineMc]

 I resolved my issue too. How do I stop getting all these emails?

[PaulineMc]

Thank you ErickFitbit. Now my issue is resolved, how do I stop getting these emails with updates from the community?

[Sqjlcunningham]

I have tried everything. I have spent three days trying to pair my laptop and my iphone 4s with my fitbit and cannot pair either. Please help.

[Debbity12]

Hi, I am on version 2.40.1 but am still receiving this error on my new Alta