Resolved: FBBluetoothErrorDomain error 18

[ErickFitbit]

Fitbit Update 9/12/2017: This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

Fitbit Update 8/24/2017: Thanks again for reporting this issue, at this time we have all the information needed and our team is still reviewing. I'll update this thread once we learn more. Your patience is truly appreciated. 

Fitbit Update 08/14/2017:  Everyone -- Several iOS users have reported receiving the FBBluetoothErrorDomain error 18 when attempting to update their trackers on the latest version of the Fitbit app for iOS, version 2.39. Our team is currently aware of this issue and working on a fix for this. I appreciate you taking the time to report this issue.

As @Rich_Laue asked here, can someone please share a screenshot of the error message as well as letting me know the following details:

• What is your Fitbit app version (account > help)?
• What version of iOS are you on?
• Have you tried what worked for @ReneRobles and continue to hit the try again button?

I will pass this information along to our Product Specialist who will provide me with an update and I will make sure to convey that to you all. Thanks again for your reports. More information coming soon!

[raichu]

That worked for me as well!

I updated mine on a Samsung phone 😄

THe helpdesk chat person also asked me to try on my computer (win10). That didn't work 😐

[LukasAshley]

I'm receiving this same code as well fbbluetootherror domainerror18

[LukasAshley]

Yes I've tried and nothing seems to work. Please help!

[Jessieamy1973]

Just received my fitbit flex2 as a gift. Very excited only to find I can't get it to sync or update. So frustrating. Searched through for help and tried everything advised. I notice this is an issue that you have been aware of for quite some time and there isn't a fix? Doesn't make me feel very confident in the brand AT ALL

[pdrogan]

Not sure why there is no fix. It does not seem that fit bit knows what they are doing.

No confidence and will not recommend fit bit to anyone.

The company appears to have no clue how to fix this problem

[McShane05]

I feel your frustration! My fit bit didn't synch for over 2 weeks (and of course I logged major steps during that time so that was annoying).  By checking this community page I was able to find way to resynch my phone.

Basically (I have IPhone so not sure if this will work for you) I had to "forget this device" under my Bluetooth and after I clicked on the Fitbit choice. Once I chose to "forget this device" the Bluetooth was no longer synched to the fit bit.  When I went into the Fit bit app and started to look to "untrack" a message popped up asking if I wanted to "pair my device" with my Bluetooth.  I said yes and it reconnected.  Then I chose to update the tracker app, which is when you have to leave the phone next to the fit bit for about 5-10 minutes.  It finally did all that and now its working again.

The best part is that all the days it didn't synch were updated so now I can see those days I knew I logged but didn't get to see the data on my phone.  So now I have the "credit" for it.  And now I can see the updates on the app which include breaking down the sleep into the different stages like REM, light and deep sleep. Not just hours asleep and awake.

Good luck and I hope it works

[JessBedenbaugh]

Hi there,

Is there an ETA for resolution on this?

Jess

[JessBedenbaugh]

The Try Again button is not working for me.  The error code continues to persist.

[Bbgor]

Is there an update on this yet?  Flex2 iPhone 7. iOS 10.3.3. 

I just bought this Flex2...  can you provide an update?

[Darius77]

You would think a moderator or somebody who works for fit bit customer service, would be reading these mails. Instead, not even a response; even to say they're still working on it. Terrible customer care. I've already had to return mine. My wife's worked. I ordered another, hope it works.

[Fixyourissues]

When will this issue be fixed?

[altajen]

Progress - I went to another message post and found this:

Steps to restart:

1. Plug your charging cable into a USB port on your computer or any USB power adapter.
2. Insert the other end of the cable into the port on the back of your Fitbit Alta™. Your Alta will begin charging.
3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
5. After you see the logo you can unplug your tracker from the charging cable.

Since doing this my FitBit app on my iPhone 6s has registered my steps from the last two days. It has been "synching" for the last 5 minutes. It will stop and then start "synching" again but no steps are added. I could not download the update that is pending. Still getting an error on that. This is so frustrating!

[jmjordan]

Struggling for 4 days with the Fitbit Flex 2 and being online with a tech from Fitbit for over an hour, I returned the unit. My husband ordered a Fitbit Charge 2 and it arrived today. After being charged, it immediately loaded the update on my computer and my iPhone 6s.  I'm up and running and so glad I switched. Good luck to you all who are still having problems.

[breemlewis]

Just got a fitbit charger 2 for the first time and it is showing this error. Please respond when you figure out what the issue is. Thank you.

[altajen]

Ok - after the 2nd reset of my Alta, the app updated and now my Alta is tracking steps. Woo Hoo! finally!

[tcs111]

How will be notified when this error is corrected?

[SnacksB]

Are we still waiting on the fix for error 18 message?  Any updates FitBit???  I've had a slow blue light blinking since I received my new Flex 2 on Mon.  

[msjann]

After being with tech support for quite some time, I am getting my Flex 2 replaced, should get it next week.  I was given the option to replace the Flex 2, or get 50% off a different product.  I'm hoping I made the right decision to just replace the Flex 2 - I definitely do not want to have this error problem again. 

[SunsetRunner]

I have had 2 flex 2 devices sent to me and neither one works with my iphone.  Since the phone had and update on its IOS system, the fitbit app does not work.  They are sending me a dongle to see if I can get it update through my laptop with is not Apple.  They said they did not have a date when they will have the app fixed to work with iphones.  

---

@msjann wrote:

After being with tech support for quite some time, I am getting my Flex 2 replaced, should get it next week.  I was given the option to replace the Flex 2, or get 50% off a different product.  I'm hoping I made the right decision to just replace the Flex 2 - I definitely do not want to have this error problem again. 

---

[SunsetRunner]

I was told last night that the fitbit app does now work with iphones since there was the last update for the IOS system.  Not sure if you have iphone.