07-12-2018 10:02 - edited 08-14-2018 15:00
07-12-2018 10:02 - edited 08-14-2018 15:00
Update 7/13/2018: Hi Everyone! We should be back to normal in the next day or so, but you may see a slight delay with your friend's leaderboard updating. Thanks again for your patience and reports.
Update 7/13/2018: Hi Everyone! We made some updates last night that should help improve this issue. Please try syncing and logging out and back in. If you are still experiencing this issue please let me know.
Update 7/12/2018: Hi Everyone - I've merged a few posts together. Thanks for your reports on the friend leaderboard not updating or updating slowly. I've reported this to our team and will let you know once I've heard further.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
07-12-2018 20:22
07-12-2018 20:22
I think this happened after they updated App. It seems this update with some bugs to cause these issues. Please the support team fix these issues for us as soon as you can.
07-12-2018 20:42
07-12-2018 20:42
I am having the same problem.
07-12-2018 21:23
07-12-2018 21:23
I am also having issues with the leaderboard updating accurate steps.
07-12-2018 21:28
07-12-2018 21:28
Same thing here. Updated iOS yesterday to 11.4.1. And updated to the most recent Fitbit app. after that. That’s when the problem started.
07-12-2018 21:36
07-12-2018 21:36
Same problem. Tried all the troubleshooting. What a pain!
07-12-2018 22:10
07-12-2018 22:10
Fitbit Versa - 7 day total not updating in app or dashboard. I've un-synced fitbit, deleted app, reinstalled app, re-synced fitbit... Still not updating.
07-12-2018 22:41
07-12-2018 22:41
Food still not logging! Contacted Fitbit and was told they’d sort it. Still waiting! It’s strange how you come to rely on these things. Now I’m going to have to do it in my head!
07-12-2018 23:16
07-12-2018 23:16
And mine started not working yesterday Fitbit fix it please
07-13-2018 00:11
07-13-2018 00:11
I hope you have a better outcome than a lot of us!!!! Trouble shoot is not working for I imthing 99.9 percent of us!!! Good luck cause I got the same question asked to do the same thing that they are asking you to do too!!! . My outcome is that it’s still not working along by with logging in my food!!! 😡😡😡😡😡😡😡😡. Apple Watch or garmin is looking better and better. Since Fitbit can’t get there act together and these kind problems are an on going problem like almost monthly.
07-13-2018 00:19
07-13-2018 00:19
07-13-2018 01:16
07-13-2018 01:16
07-13-2018 03:29
07-13-2018 03:29
07-13-2018 03:32
07-13-2018 03:32
07-13-2018 03:34
07-13-2018 03:34
07-13-2018 03:35
07-13-2018 03:35
Yes please if you could post it...thank you
07-13-2018 03:47
07-13-2018 03:47
Uninstalling and reinstalling the Fitbit app, turning off my Fitbit and phone, still didn’t work.
Wasn't worth uninstalling as you lose all your stats and data, and to set it up from new with a new email address, very frustrated!!!
07-13-2018 06:02
07-13-2018 06:02
Took several hours after calling but my issue has been resolved and the weekly steps update like before
07-13-2018 06:17
07-13-2018 06:17
Night updated at midnight but now still not working correctly I’m 20,000 steps down. Come on Fitbit sort it out
07-13-2018 06:30
07-13-2018 06:30
07-13-2018 06:32
07-13-2018 06:32
Can you tell us what they told you to do to make it sync? Mine is still not working today ...