Same data for consecutive days

[Oldchap]

On my Versa 2 the app has recently started shown the same data for consecutive days. Shows 7034 steps today, 7034 steps yesterday &  7035 steps Monday. The previous days are correct. If I close & restart app it sorts out, but after an hour or so problem back again.

On line chat support say restart app (which I’d told home I already had), resrtatt phone, turn off Bluetooth & repair, delete app & reinstall then setup again. Done all that but doesn’t fix.

Anyone else having the problem? Any suggestions?

[KelleyLA]

This is not being worked. I don’t know why you continue to tell people this. It really is not ethical of you to keep saying this for months. You could at least give the workaround. The workaround is to go into the settings of the app and download the data where you will at least be able to see your stats. It’s an obviously far from ideal but if you are going to wait around for them to fix this, that’s not going to happen. This has been going on for months and months and months  

[joyjoy61]

The issue is related. I am not able to sync my versa . Syncing normally correct the time issue
Sent from my iPhone

[dwin]

@k_dubThat is the way FitBit has done it for quite awhile (found one in my e-mail from May 2022). It only gives you your count for the best day. It also highlights those days that you met you steps goal with the circle filled with green and a star in it. The other days graphically show how close you came to achieving your goal. So the good news is the data is there. Now if we could see it on the app...

[FitbitUser0712]

Nope, just the one Fitbit. The past month or so it’s just been a glorified food diary.

[OldAl]

The problem persists.  Today’s numbers are good, today -1 is good, today -2, is good, today -3 has today’s numbers, today -4 is good, today -5 has today’s numbers, today -6 is good, today -7 has today’s numbers, today -8 has today’s numbers.

Hope this helps since you took away the dashboard from the Fitbit site and this is my only access, it is important that this works.

[k_dub]

@Mont2001 I'm also part of a year-long virtual fitness challenge (badges, medal, etc.). Even though data stopped being saved in the Fitbit app as of August 27, strangely enough, the virtual challenge where my Fitbit data syncs captured a few days later that week and even 2 random days in September (3rd & 4th) even though those additional days are not stored in the Fitbit app. It gives me hope that the data is not gone altogether, but aren't we getting the support for this?

[ppwalket]

This update did not work for me, and for many other I assume. Please can you advise when this issue will be solved.

[Ddonna]

@MartinSimpson This original post has been since April 10th, 6 months ago today. Interestingly yesterday I checked the monthly summary of my exercise days and learned that April was the last day that the monthly shows the full month. Since May, more than half of each month's exercises are gone in the monthly view. Without the dashboard, how are we supposed to have a history record? @LizzyFitbit @JuanFitbit 

[mayaller]

Have the same issue, restarted, re installed, reset device, etc, has not worked since 27 Aug, after that time the data is the same every day up to the present day, which is correct, this is "forgotten" every new day.

Not fixed, even with the latest release at present is 4.27.1

[JuanFitbit]

Hi everybody ! Thank you for messages and confirmation that the new app version the issue persists. I've informed our team, and they'll work on this again. 
We appreciate your patience and collaboration. 

[dwin]

@JuanFitbitAny updates?

[MartinSimpson]

Thanks for keeping us up to date as to what is happening.

I'm a software developer so am a bit perplexed that it is taking your team so long to resolve this problem.  Can you give us more information why this is the case?  I would be out of a job if the products I worked on were inadequate for several months.

[JuanFitbit]

@MartinSimpson @dwin , Thank you for your messages. 
We haven't received the info about the root cause of this issue. 

Our team has been working on different improvements on the Fitbit app. Should I receive any info about this I will be more than glad to update you over here. 

[MBWaldo]

Lots of posts without a whole lot of traction on this issue. Who knew this was so complicated.
Sent from my iPhone

[FitOneAndDone]

JuanFitbit, The team is working on different improvements on the Fitbit app. Can the priorities be disclosed as many of us are wanting our data to record each day and I’m not sure we’re that concerned about improvements at this time, without full disclosure of what those improvements are. Also, what is an anticipated release date?

[penny26]

@FitOneAndDone @JuanFitbit I agree.  Our Fitbits should be functioning correctly before any efforts are made to improve the app, unless by "improve" they mean "make it functional again".  If that is the case, I am all in.  My tracker is working perfectly, but the app has been a mess for almost 2 1/2 months now.  That's way too long, since it was working perfectly before.

[Ddonna]

@penny26 This original post was posted on April 10th. That is going on SEVEN months this week, way over 2 1/2 months.

[penny26]

@Ddonna My apologies.  My Fitbit One was not having issues (at least that I noticed) until late August.  However, I used the Windows dashboard to review my info until it was removed.  I didn't use the phone app until that was the only way to see our info.  It seems to drain the batteries of both my One and my phone much faster than normal if I leave them connected to each other constantly.  In any case, whether it is 2 1/2 months or 7 months, it is WAY too long.  I am retired IT, and if we had let something like this go on for more than a week, we would all have been unemployed, and rightly so.

I got my first One for Christmas 2012, and I have to say that I held Fitbit in high regard as a company with quality products and excellent customer service.  Since Google bought the company, I no longer feel that way, and I won't be purchasing another Fitbit/Google fitness device.

[Ddonna]

@penny26 no apology needed. I just wanted you to know that it is way, way, WAY TOO LONG. Yes, I agree with you. I did programming and cannot believe they do not have programmers who can handle this problem. I just got my Fitbit in December 2023 last year. I am disabled and was so happy to have something to motivate me to move more. But shortly after starting to use it I experienced and reported many bugs. I can't believe this device/app has so many issues. Hopefully, they will hire people who can do the job. @LizzyFitbit @JuanFitbit, this truly is unacceptable in business to have this problem lasting over SEVEN months with no solution in this day and age of technology.

[JuanFitbit]

Hi everybody ! Thank you for  your messages and feedback! I've passed your information to our team. It will be very helpful with their research. 

I understand that it seems that the team is not working on this, as they are also working on other difficulties that you ( users) have reported. 
But our team is big enough to handle different things at the same time.
There are just things that need a bit longer as every change might affect other features. 

If any of you have more info to share, new symptoms you are all welcome to share it, so that I can pass it to our team .