Same data for consecutive days

[Oldchap]

On my Versa 2 the app has recently started shown the same data for consecutive days. Shows 7034 steps today, 7034 steps yesterday &  7035 steps Monday. The previous days are correct. If I close & restart app it sorts out, but after an hour or so problem back again.

On line chat support say restart app (which I’d told home I already had), resrtatt phone, turn off Bluetooth & repair, delete app & reinstall then setup again. Done all that but doesn’t fix.

Anyone else having the problem? Any suggestions?

[limyers0419]

Nope.


*Finally, all of you be like-minded and sympathetic, love one another and
be compassionate and humble.*
*~1 Peter 3:8 (CSB)*

[joyjoy61]

The same thing is happening on the Versa 3. The clock is also keeping incorrect time. 

[CJRSF]

Hey Juan, it is improving. The two days prior to the current day are accurate, but the prior days all show the current day’s data. Is there any chance that this will be fixed, or should I just assume it will never be fixed?

[NormaR.]

Well I have July 27th - August 6th all saying 13,044 steps

Sent from my iPhone

[JuanFitbit]

Hi everybody ! Thank you for your comments and keeping us updated. 

I'm glad to read that for some of you some kind of improvement is being shown. Meaning that the changes made by the team are working. 
With the help of your reports. I can tell the team that their improvements are shown to some of you. 

I hope that a long term solution will be ready soon. 

Thank you for your cooperation. 

[SLSinVA]

I have the same problem on my Luxe.  Just started yesterday.  What is the fix?

[NormaR.]

There IS no fix, it’s been happening for months!

Sent from my iPhone

[Topcop]

You are working on it?   
I notice this complaint goes back to April and every time you or another tech say you are working on it. 

It sounds like you are just stringing us along.  
How about giving us an estimate as to when this will be fixed?

[CharmingGarden]

Juan, I don’t think it is improving actually. It’s so random that there are days when the problem doesn’t occur, but that doesn’t mean it’s getting better. You’ve repeatedly been asked when we can expect a fix and there’s no answer. This is a very poor response. I’ve been experiencing the problem for months, randomly. 

[elizabeth420]

2 nights ago after charging my Luxe, my Bluetooth couldn’t find my Luxe. I unpaired. I restarted both phone and Luxe multiple times. Then suddenly it paired and synched. Tonight when I went to check today’s data, I discovered it was showing the SAME steps, SAME miles, and calories burned for EVERY day. It showed the Luxe  did the whole thing of turning off and restarted. But nothing has changed. Can anybody help me? 

[alexvera]

Is there a solution for this now? I’m having the same problem on my Inspire 3. Updated it, still same step count week in and out

[CydDavis]

This just started for me.   Charge 6 on an iphone 11 with IOS 17.5.1

[clloyd16]

I am having same issue - just noticed it today 8/15/24

[NancyT3]

My husband and I are both having the same issue.  Tried all the advice shared.   Hope FitBit will communicate when a solution is available.   We both have Charge 5s.

[Ddonna]

POST ADDITION due to Fitbit's removal of my post:
@CJRSFI had to mention you in this comment because Fitbit removed my comment to you about a workaround I found, which is listed in the ORIGINAL post below.

ORIGINAL POST: Mine started repeating again tonight showing the same steps as today’s steps on prior days. (Inspire 3)

I found a workaround!!

Click on the steps to see the option to click on “week”.
From the “Week” view I am seeing the correct numbers for each day!

[Ronstepper]

Same problem, but it just started today.  

[JenlMoss]

Still an issue for me - august 16/2024

[a.buchny]

Hi there,

Just did an update on the app and the glitch is still occurring.

[Maureen302]

It is still an issue for me. I find the best way to solve is to turn phone off for a few seconds and then put back on.
Such a pain - this has only happened since i changed to newer model.

Sent from my iPhone

[Wittjen]

The Fitbit is serving no purpose on tracking steps. When will this be fixed or is it time to drop Fitbit and find another option?