03-25-2021
07:50
- last edited on
03-26-2021
12:06
by
WilsonFitbit
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03-25-2021
07:50
- last edited on
03-26-2021
12:06
by
WilsonFitbit
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None of my sleeping heart rate is showing for my charge 3. Older ones aren’t even showing. Been since the newest update.
Moderator edit: subject for clarity/label
Answered! Go to the Best Answer.

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Fitbit Premium
04-12-2021 05:53
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04-12-2021 05:53
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Having the same issue and seeing the same graph. Information is there but graph is blank. Restarted fitbit, repaired with app, and checked that app is up to date. It is up to Fitbit to fix the issue now.
04-12-2021 10:39
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04-12-2021 10:39
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Hi Wilson, I am not sure how to respond to this or to ask a question...
I have an Inspire HR that is up to date. My Restoration graph had not registered from 4/2/21 to 4/10/21. It registered on 4/11/21 and I was thrilled!
Today (4/12/21) it is not working.
Is this just a bug that I need to wait out?
Thank you for your help.
Kathleen

04-13-2021 00:55
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04-13-2021 00:55
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Hi there,
I’m now having this same problem - app is up to date so please let me know what else needs to be done to fix it.
Thanks

04-13-2021 02:04
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04-13-2021 02:04
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I too have the same issue with ensuring all apps up to date, and as a premium subscriber I would expect a refund of some kind.
04-13-2021 04:21
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04-13-2021 04:21
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Same thing for me ! I’m reading through this feed . Fitbit will need to make another update I guess . We just have to wait , not cool

04-13-2021 05:49
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04-13-2021 05:49
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Adding my voice to the choir - same issue with my Versa2. Hopefully a fix will come soon I’ve been working hard on my sleep rate hammock game 🙃
04-14-2021 07:46
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04-14-2021 07:46
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Mine isn’t showing either, so frustrating!

04-14-2021 09:51
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04-14-2021 09:51
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According to Fitbit, who I have called out on Twitter...
Hi, Ted. We’re currently working to resolve this issue and hope to have a fix soon. In the meantime, recommend keeping your Fitbit device and app up-to-date. Thanks for your patience while we work to get you back on track, and let us know if you have any other questions.

04-14-2021 10:05
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04-14-2021 10:05
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same. FYI to all.......Twitter techs respond quickly, where this forum
doesn’t seem to get tech help
04-14-2021 15:01 - edited 04-14-2021 15:24
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04-14-2021 15:01 - edited 04-14-2021 15:24
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Hello everyone!
Thank you for the details mentioned. I understand that this can be very frustrating and appreciate your efforts. Our team has started releasing a new version of the Fitbit app (3.41) and I recommend updating the app once you see it available as updates come with new features and bug fixes. You can confirm the steps to update the app in How do I update the Fitbit app?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-14-2021 15:09
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04-14-2021 15:09
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No no no- please don’t tell us to update the app!!!! We all have the latest version!

04-14-2021 15:19
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04-14-2021 15:19
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just updated and the graph is back. hopefully for good.
04-14-2021 16:10
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04-14-2021 16:10
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Yep. Update works.
04-14-2021 16:11
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04-14-2021 16:11
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Thanks. Update works. Graph back.
04-14-2021 17:37
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04-14-2021 17:37
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This is happening to me too!

04-14-2021 22:06
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04-14-2021 22:06
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I forced an update by going to the App on the app store, and it said update.
I updated and all good now, thank you.
04-14-2021 23:16
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04-14-2021 23:16
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Sorry- all working now! Thank you 😁

04-15-2021 01:15
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SunsetRunner
04-15-2021 01:15
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Hasn’t worked for me and my inspire2

04-15-2021 03:22
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04-15-2021 03:22
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Kathleen

04-15-2021 05:32
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04-15-2021 05:32
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on my app to check heart rate.
