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Sleep Restoration Heart Rate graph is blank

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‎03-25-2021 07:50 - last edited on ‎03-26-2021 12:06 by Fitbit Moderator

‎03-25-2021 07:50 - last edited on ‎03-26-2021 12:06 by Fitbit Moderator

None of my sleeping heart rate is showing for my charge 3. Older ones aren’t even showing. Been since the newest update.

 

 

Moderator edit: subject for clarity/label 

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63 REPLIES 63

‎04-29-2021 03:01

In response to KKMcMahon

‎04-29-2021 03:01

I have been complaining to Fitbit to fix this

they just put update out this morning and graph is now working!

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‎04-29-2021 04:09

In response to Ash69

‎04-29-2021 04:09

I am using 128.4.17 version. I am not sure if that is up to date. My sleep graph is still blank. So weird.

Sent from my iPhone
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‎04-29-2021 06:29 - edited ‎04-29-2021 06:34

In response to WilsonFitbit

‎04-29-2021 06:29 - edited ‎04-29-2021 06:34

Any update on when this will be fixed???   Have a Charge 2 and reviewing results on my iPhone SE and having the same issue.  The sleeping heart rate is available but is not charted.

 

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‎04-29-2021 08:56

In response to Mons_mons

‎04-29-2021 08:56

I too have had this problem. I was confused by the Fitbit update as presented in the Apple store. The latest version is 3.41.1. But all I could see was to open the app. Several lines down, it said what the latest version was, with "UPDATE" stated next to it. So I updated and presto, the restoration graph was there. That was today, April 29 2021.

 

You could also check the version history, there were a lot of them that obviously did not work. Also, when I searched for Fitbit, I was offered various versions for different Fitbit devices. I used the one for Fitbit alone, and that worked today. I'll wait to see what tomorrow brings. 

 

Thank you Fitbit for your help.

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