Sleep Restoration Heart Rate graph is blank

[DZech]

None of my sleeping heart rate is showing for my charge 3. Older ones aren’t even showing. Been since the newest update.

Moderator edit: subject for clarity/label 

[LMoon2021]

Having the same issue and seeing the same graph.  Information is there but graph is blank.  Restarted fitbit, repaired with app, and checked that app is up to date.  It is up to Fitbit to fix the issue now.

[kathleenmccarre]

Hi Wilson, I am not sure how to respond to this or to ask a question...

I have an Inspire HR that is up to date. My Restoration graph had not registered from 4/2/21 to 4/10/21. It registered on 4/11/21 and I was thrilled!

Today (4/12/21) it is not working. 

Is this just a bug that I need to wait out?

Thank you for your help. 

Kathleen

[sapphybond]

Hi there,

I’m now having this same problem - app is up to date so please let me know what else needs to be done to fix it.

Thanks 

[Si_lawro]

I too have the same issue with ensuring all apps up to date, and as a premium subscriber I would expect a refund of some kind. 

[TheMoMo242]

Same thing for me ! I’m reading through this feed . Fitbit will need to make another update I guess . We just have to wait , not cool 

[Mollymckenn]

Adding my voice to the choir - same issue with my Versa2. Hopefully a fix will come soon I’ve been working hard on my sleep rate hammock game 🙃 

[Sunnyhug7]

Mine isn’t showing either, so frustrating!

[TeddyO]

According to Fitbit, who I have called out on Twitter...

Hi, Ted. We’re currently working to resolve this issue and hope to have a fix soon. In the meantime, recommend keeping your Fitbit device and app up-to-date. Thanks for your patience while we work to get you back on track, and let us know if you have any other questions.

[LindaG8154]

I, too, have communicated wit Twitter tech the past 3 days and was told the
same. FYI to all.......Twitter techs respond quickly, where this forum
doesn’t seem to get tech help

[LiliyaFitbit]

Hello everyone!

Thank you for the details mentioned. I understand that this can be very frustrating and appreciate your efforts. Our team has started releasing a new version of the Fitbit app (3.41) and I recommend updating the app once you see it available as updates come with new features and bug fixes. You can confirm the steps to update the app in How do I update the Fitbit app?

Hope this helps.

[Katewez]

No no no- please don’t tell us to update the app!!!! We all have the latest version! 

[skcats549]

just updated and the graph is back.  hopefully for good.

[TeddyO]

Yep. Update works.

[TeddyO]

Thanks. Update works. Graph back.

[Natnat817]

This is happening to me too!

[Sunnyhug7]

I forced an update by going to the App on the app store, and it said update.

I updated and all good now, thank you.

[Katewez]

Sorry- all working now! Thank you 😁

[SunsetRunner]

Hasn’t worked for me and my inspire2

[kathleenmccarre]

Thank you! It is working great.

Kathleen

[w3ndywhite]

I’ve updated my app to 3.41 rebooted my Fitbit and phone. Still got nothing
on my app to check heart rate.