04-13-2024
03:15
- last edited on
04-16-2024
14:10
by
LizzyFitbit
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04-13-2024
03:15
- last edited on
04-16-2024
14:10
by
LizzyFitbit
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Sleep data is recording ok, my sleep stages are recorded, my sleep data shows up on app and can compare to 30 days average with black dots to indicate averages but when Benchmark is chosen only my last sleep stages night data is shown in a line graph BUT no shaded area is apparent indicating averages for others in my age group.
Using a Versa 3 Fitbit and iOS app on Apple SE 2020 phone . Does anyone else find the same, it only happened since the app layout seemed to change recently, no problem with old layout? Any help would be appreciated.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-28-2024 07:43
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04-28-2024 07:43
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Just to add info, my husband’s app updated the same day as mine but my app still shows the benchmarks and monthly data. So weird. Thank you for all you do❣️

04-28-2024 20:51
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04-28-2024 20:51
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experienced. But, the lack of consistent update experiences by various
Fitbit users exposes yet another Fitbit failure. Mind you, I consider
myself to be an optimist. I feel I have given Fitbit ample opportunity to
prove me wrong. They failed!
04-29-2024 06:21
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04-29-2024 06:21
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I have a charge 5. I hate the sleep app update. It is generally less helpful than the old presentation and has no benchmark information whatsoever. Why did these Tech folks have no concept of leaving well enough alone.
04-29-2024 07:05
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04-29-2024 07:05
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Sent using the mobile mail app
04-29-2024 07:22
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04-29-2024 07:22
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If Google was truly interested in correcting it's misguided "improvements", wouldn't it have done so after the disastrous "update" last September? I appreciate that, as moderator, you promise keep this community apprised of Fitbit app news. However, the volume of negative comments about changes to the Fitbit app indicates that Google is NOT interested in fixing anything. That makes this forum useless for anything but venting.
04-29-2024 09:10
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04-29-2024 09:10
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100% agree chipfrazier. I just keep checking to see if any response from Google/Fitbit has been posted- so far extremely disappointed!
04-29-2024 09:57
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04-29-2024 09:57
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THIS IS A BELATED RESPONSE FROM FITBIT SUPPORT TODAY 29th April TO MY ORIGINAL COMPLAINT
“Just to give you a heads-up, the issue with the sleep screen not showing the benchmark ranges has been escalated, and our team is working to identify a solution as soon as possible. Our sincere apologies for the inconvenience that this may have caused you.”
I SHALL WAIT TO SEE THE RESULTS
04-29-2024 12:28
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04-29-2024 12:28
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I'm not going to hold my breath! I wish I could trust Google to function in good faith. However, it promised the same correction when it changed the activity tracker last September. Nothing came of that false promise. I get the feeling Google wants Fitbit to fail & it is moving in that direction by f---ing up the app that was extremely useful before Google bought Fitbit.
04-29-2024 15:44
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04-29-2024 15:44
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for everyone.
04-29-2024 23:12
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04-29-2024 23:12
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@Jimdm Hi! Is there a new Fitbit App update? I don’t see it in the IPhone App Store.
04-30-2024 05:40
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04-30-2024 05:40
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I have the same problem.

04-30-2024 06:18
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04-30-2024 06:18
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I continue to have exactly the same problem. In addition, I find the new sleep app to be clunky, inelegant, just plain ugly, and almost willfully uninformative. Very annoying.
04-30-2024 07:14
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04-30-2024 07:14
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Still? Android version is horrible.
04-30-2024 16:02
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04-30-2024 16:02
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Not fixed for me yet!
05-01-2024 09:14 - edited 05-01-2024 09:21
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05-01-2024 09:14 - edited 05-01-2024 09:21
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Hello everyone, and welcome to our new members.
Thanks for keeping me posted. I want to let you know that the new Fitbit app 4.16 version has started to slowly roll-out to all our members. This update brings a fix for this issue, so please make sure to install it once you see it available.
Keep in mind that the sleep benchmark will only appear for logs that contain sleep stages. To learn more about it, see this help article.
I'm sorry for the inconvenience this has caused. Thanks again for your feedback and patience throughout this situation.
05-08-2024 14:25
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05-08-2024 14:25
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This is now taken care of! Thanks.

05-08-2024 14:34
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05-08-2024 14:34
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Not yet for me! Lucky you!

05-08-2024 17:30
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05-08-2024 17:30
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Hello everyone.
Please note that this situation was fixed the latest app update (v4.16). In case you have still not received this version yet, please be patient. Updates are rolled out in waves. You will soon receive it. I really appreciate your patience.
@Mallwalker47 Thanks for the confirmation. Let us see if other users report the same!
05-08-2024 18:06
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05-08-2024 18:06
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- How I do I check the most recent version of the app installed on my phone?
05-08-2024 21:45
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05-08-2024 21:45
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My main point, as that of many other people, is that the new App is
appalling. It is difficult to read, visually unpleasing and in no way an
improvement on the last version.
I also repeat, users were not informed of this new version (I cannot deem
it an ‘upgrade’), which is unacceptable, cavalier and bad practice. It is a
business model I totally reject.
You may be interested to know that this has degraded my pleasure in using
Fitbit and I am looking round for alternative trackers.
Is short, I think it should be scrapped, go back to the earlier version or
give us a decent new version.
