Sleep benchmark comparison not working

[Sprod]

Sleep data is recording ok, my sleep stages are recorded, my sleep data shows up on app and can compare to 30 days average with black dots to indicate averages but when Benchmark is chosen only my last sleep stages night data is shown in a line graph BUT no shaded area is apparent indicating averages for others in my age group.

Using a Versa 3 Fitbit and iOS app on Apple SE 2020 phone . Does anyone else find the same, it only happened since the app layout seemed to change recently, no problem with old layout? Any help would be appreciated.

Moderator Edit: Clarified subject

[KKW4]

Please change it back!

Kellie

[Laranuski]

Lizzy, please see my post to Jogger from this morning regarding my continued assessment of this new version of the app.

This morning, I had sleep recorded that was far less than I slept. I'm talking at least 2 hours of untracked sleep. I know this because I always note the time before I drift off. I deleted the record and attempted to manually log an approximation of time asleep. I could not do this, because whilst my Fitbit clearly read 'no data' for sleep, when I attempted to log new info it told me a record already existed. I tried this 4 times. 

I think the whole app is imploding and I really am absolutely fed up with the inconvenience and annoyance of all this.

Might I suggest that users deserve a reasonable response from the developers as to what they intend to do about it? We don't want to be 'fobbed off' in community posts. It is simply unacceptable. 

You will not in my response to Jogger that I am now looking around at alternative trackers.

[CaptainMandrax]

Hello Laranuski,

In summary, I agree with you.

The horrible graph is similar/identical to the Whoop graph which I equally
dislike.

Even a **ahem** like me could easily understand and use the old fitbit app,
but this the new one is simply not so good.

[Carolkristin]

Benchmark is now working correctly! Thank you. I still don't like the new format.

[Sprod]

Hooray!!! Sleep Benchmark working at last!!!!

[Bethjo1214]

Working where? Not on my Android phone.

[Carolkristin]

It's working on my iPhone 6

[LizzyFitbit]

Hi everyone.

Thanks for your continued reports, as well as taking the time to share your feedback with us. As you may know, the issue with the sleep benchmark comparison not working correctly has been resolved, and you should now be able to see all your data correctly. Therefore, this thread will be closed for further comments.

I truly appreciate your patience and rest assured we'll continue working to make Fitbit more useful for you!