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Sleeping heart rate graph not working - RESOLVED

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‎03-23-2021 07:37 - last edited on ‎05-05-2021 11:13 by

‎03-23-2021 07:37 - last edited on ‎05-05-2021 11:13 by

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

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1 BEST ANSWER

Accepted Solutions

‎05-05-2021 11:09 - last edited on ‎04-29-2026 07:29 by Fitbit Moderator

In response to Stephanyf

‎05-05-2021 11:09 - last edited on ‎04-29-2026 07:29 by Fitbit Moderator

Hello everyone!

This issue has been resolved. Thank you for your reports and patience as we worked on a resolution. I'm now going to close this thread from further comments. If you are experiencing a different issue, please open a new thread to report the experience.

Thanks to all!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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480 REPLIES 480

‎03-23-2021 08:09

‎03-23-2021 08:09

Hello @Chimchim224 and welcome to the Help forum.  I haven't gotten the update yet, so I can't reproduce your problem (yet).  Can give more details?  Does the app crash when you try to view your graph?  Do you get a graph with no data on it?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-23-2021 08:36

In response to LZeeW

‎03-23-2021 08:36

It is not displaying the graph. See attached

Sent from Mail for Windows 10
Best Answer

‎03-23-2021 09:37

In response to Chimchim224

‎03-23-2021 09:37

@Chimchim224   Can you resend the image?  It didn't make it.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-23-2021 20:24

In response to LZeeW

‎03-23-2021 20:24

Since my app updated yesterday, when checking my sleep score I noticed the Restoration graph that shows my resting heart rate is no longer showing the graphic. It is logging the heart rate while sleeping just not displaying it on the graph. Any ideas?

Best Answer

‎03-24-2021 00:49

In response to LZeeW

‎03-24-2021 00:49

After recent update of IOS App (v 3.40) and Charge 4 firmware my Sleeping Heart Rate remains blank. 

Anybody has noticed that too?

Best Answer

‎03-24-2021 03:31

In response to SunsetRunner

‎03-24-2021 03:31

@SunsetRunner   Do you use an Android or iPhone?  An iPhone user described this same issue.  If you are an iPhone user, I want to merge your comment with the other one.  If you are an Android user, I want to move this to the Android forum.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-24-2021 03:35

In response to LZeeW

‎03-24-2021 03:35

An IPhone thanks LZeeW.

Best Answer

‎03-24-2021 03:56 - edited ‎03-24-2021 04:01

In response to LZeeW

‎03-24-2021 03:56 - edited ‎03-24-2021 04:01

@Chimchim224   No need to resend the image.  I have the update and my graph is blank.

 

@BoB1977   I merged your post with an existing thread.

 

I have reported this to Fitbit.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-24-2021 05:10

In response to LZeeW

‎03-24-2021 05:10

Same issue for me. The Sleeping Heart Rate graph under Sleep Restoration is blank starting a few days ago. The graph is blank for days prior to the start of this issue, where it previously showed data. 

Fitbit app v3.40
iOS 14.4.1

Best Answer

‎03-24-2021 06:31 - edited ‎03-25-2021 15:34

‎03-24-2021 06:31 - edited ‎03-25-2021 15:34

This is happening to me to. No data is recorded when I try to access sleep stages.  My app is now in wrist band mode and does record my heartbeat when I am awake, so I don’t know why it isn’t found sleep analytics.

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‎03-24-2021 07:27 - last edited on ‎03-28-2021 16:55 by

In response to LZeeW

‎03-24-2021 07:27 - last edited on ‎03-28-2021 16:55 by

Ok thanks ... so it’s not just me

Sent from my iPhone
Please excuse spelling errors

 

 

Moderator edit: personal info removed

Best Answer

‎03-24-2021 08:56

In response to SunsetRunner

‎03-24-2021 08:56

It seems to be affecting folks after the update. I would log it with Fitbit.

Sent from Mail for Windows 10
Best Answer

‎03-24-2021 11:03

In response to Chimchim224

‎03-24-2021 11:03

Hi everybody! Thank you for your message and report. I've notified our team and they are investigating this situation. 

In order for them to look into it, the ones that haven't provided phone model, the OS version installed, could you please provide them?

Also it would be very helpful if you could attach a screenshot where  you see the sleep score and the restoration tile is not shown. 

 

I'll be expecting your reply!

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer

‎03-24-2021 12:06 - edited ‎03-24-2021 12:08

In response to JuanFitbit

‎03-24-2021 12:06 - edited ‎03-24-2021 12:08

Iphone 11 is 14.4 1. Sleeping heart rate does not display anymore. 
hope this helps. 

264FDC0D-51F4-423E-9146-4EF0719925F0.jpeg

 

 

Best Answer

‎03-24-2021 12:07 - edited ‎03-25-2021 15:33

In response to JuanFitbit

‎03-24-2021 12:07 - edited ‎03-25-2021 15:33

Hi Juan,

 

I am running IOS version 14.4.1.

I can’t figure out how to post my screen shots here.

 

help?

 

thank you for your attention to this!

 

Randi (newbie)

Best Answer

‎03-24-2021 12:11

In response to Rkestin

‎03-24-2021 12:11

Click Reply to Post in email and attach image.

Sent from Mail for Windows 10
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0 Votes

‎03-24-2021 12:15

In response to JuanFitbit

‎03-24-2021 12:15

@JuanFitbit  That isn't quite an accurate description of the problem, at least not as I'm seeing it. The Restoration tile IS present. When I click the Restoration tile to view the Sleeping Heart Rate graph, the graph is present but there is no data on the graph. If I check the graph for days last week that definitely had data before, the graphs for those days are now blank as well. I don't know if this is useful, but I searched the forums and found there was a similar (same?) problem back in August which was reportedly resolved with update 3.29. 

Blank Sleeping Heart Rate graph

Best Answer

‎03-24-2021 12:19

In response to Chimchim224

‎03-24-2021 12:19

@JuanFitbit   I am using an iPhone 6s, running iOS 14.4.1.  My Fitbit app is v.3.40.  My screen is exactly like the one posted by @Pvey.

 

I want to add that when I checked this morning, I still had v.3.39 and the sleeping heart rate graph was there.  I did a manual app update and the graph was gone.  Previous days' graphs are also missing.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-24-2021 12:28

In response to LZeeW

‎03-24-2021 12:28

@CpsNisi  Thank you for your reply and explanation. With the screenshot provided by our friend @Pvey , our team will have a better idea on what the situation is shown. 

 

@Pvey Thank you for the picture. I'll forward it to the Team. 

 

@LZeeW @Rkestin Thanks for the information provided. I'll forward this to the Team

 

If I receive more information about this, I'll be more than glad to let you know over here

 

 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer