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Software update failiure Error 18;

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‎12-07-2017 08:28

‎12-07-2017 08:28

When trying to update my ChargeHR, the software update froze. I have tried both with my iPhone and Windows 10 computer.  Attempts to disconnect the phone, as advised, failed pending completion of the update. What to do....

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‎12-07-2017 10:43

‎12-07-2017 10:43

Hi @Liburke. Sorry about the issues you're having. Please try re-starting your Charge HR. Instructions are here. Do it three times in quick succession. Let us know how it goes. 

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