Still having sync issues / not solved!

[Beanolc]

I've been through all the related issues with the recent iOS update and the problem was resolved UNTIL I changed time zones. Now my Blaze loses sync after 12 or so hours and won't resync unless I power it all down (iPhone and watch) and then power back up. Except now my phone won't see my Blaze. Any ideas??

Moderator Edit: Format.

[LanuzaFitbit · Accepted solution]

Hello there @Beanolc! 

It could be that the Bluetooth connection itself was corrupted in some way. Let's try to restart the connection:

1. Access your iPhone's Bluetooth settings and look for your Blaze.
2. Delete the Blaze from the paired list.
3. Access your Fitbit app and tap on the Account tab.
4. Select the 'Set Up a Device' and then follow the onscreen instructions.

The Blaze should be paired and start syncing regularly. Give it a test and let me know how it goes! 

[Beanolc]

I tried this but cannot get through setup; my phone does not see my watch no matter what I try (power off Bluetooth, power down phone, power down watch, vary order of these operations, etc). 

[Beanolc]

This is NOT resolved; didn't you read my response? Still can't sync, can't add as new, nada. Very disappointed. 

[thinningice]

I am having the same problem and nothing suggested has worked.

[MarcoGFitbit]

Hello @Beanolc, I hope you're doing well. Thanks for joining us @thinningice, it's great to have you on board. 

Have you updated the Fitbit app recently? If so, please restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, please follow these steps:

1. Restart your phone
2. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
3. Plug in your tracker and make sure it's charging
4. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
5. Choose your tracker and follow the onscreen instructions to continue
6. When or if the app asks you to replace your current tracker, please replace it and continue with the process.

Give this a try and in case you need anything else, please keep me posted. 

[Beanolc]

It will not find my device. 

[MarcoGFitbit]

Hello @Beanolc, thanks again for your patience and working through these troubleshoots! Keep an eye on your inbox for next steps. 

Have a great day! 

[Dirich]

I'm having exactly the same issue. Have followed steps suggested and now my iPad just can't find my Fitbit. So frustrating. This has happened before and the fault just seems to magically rectify itself after three or four days. 

[thinningice]

I followed the steps to restart My Fitbit Charge 2 and now it is syncing 🙂

Alicia McCormack
Independent Team Beachbody Coach
Sent from my iPhone

[dawnmartin]

I am having similar issues. Restarted my phone; no luck. Removed device from app and attempted to add but can't find it when Bluetooth turned back on!

[jamiefitbiy]

i had this issue, i check my phones date and time in the "settings" and the date and time needs to be set to "Set Automatically" 

sounds strange but it worked. 

[jamiefitbiy]

An option you might want to share with users that are having this issue is that their iphones date and time needs to be set to "Set Automatically"