02-19-2017
19:46
- last edited on
02-22-2017
05:05
by
MarcoGFitbit
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02-19-2017
19:46
- last edited on
02-22-2017
05:05
by
MarcoGFitbit
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I've been through all the related issues with the recent iOS update and the problem was resolved UNTIL I changed time zones. Now my Blaze loses sync after 12 or so hours and won't resync unless I power it all down (iPhone and watch) and then power back up. Except now my phone won't see my Blaze. Any ideas??
Moderator Edit: Format.
Answered! Go to the Best Answer.

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02-20-2017 11:15
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02-20-2017 11:15
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Hello there @Beanolc!
It could be that the Bluetooth connection itself was corrupted in some way. Let's try to restart the connection:
- Access your iPhone's Bluetooth settings and look for your Blaze.
- Delete the Blaze from the paired list.
- Access your Fitbit app and tap on the Account tab.
- Select the 'Set Up a Device' and then follow the onscreen instructions.
The Blaze should be paired and start syncing regularly. Give it a test and let me know how it goes!

02-20-2017 11:15
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02-20-2017 11:15
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Hello there @Beanolc!
It could be that the Bluetooth connection itself was corrupted in some way. Let's try to restart the connection:
- Access your iPhone's Bluetooth settings and look for your Blaze.
- Delete the Blaze from the paired list.
- Access your Fitbit app and tap on the Account tab.
- Select the 'Set Up a Device' and then follow the onscreen instructions.
The Blaze should be paired and start syncing regularly. Give it a test and let me know how it goes!

02-20-2017 13:08 - edited 02-20-2017 13:10
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02-20-2017 13:08 - edited 02-20-2017 13:10
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I tried this but cannot get through setup; my phone does not see my watch no matter what I try (power off Bluetooth, power down phone, power down watch, vary order of these operations, etc).
02-21-2017 19:00
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02-21-2017 19:00
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This is NOT resolved; didn't you read my response? Still can't sync, can't add as new, nada. Very disappointed.
02-21-2017 19:23
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02-21-2017 19:23
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I am having the same problem and nothing suggested has worked.
02-22-2017 04:54
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02-22-2017 04:54
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Hello @Beanolc, I hope you're doing well. Thanks for joining us @thinningice, it's great to have you on board.
Have you updated the Fitbit app recently? If so, please restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, please follow these steps:
- Restart your phone
- Make sure there are no other Bluetooth devices around that might interfere with the setup process.
- Plug in your tracker and make sure it's charging
- Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When or if the app asks you to replace your current tracker, please replace it and continue with the process.
Give this a try and in case you need anything else, please keep me posted.

02-22-2017 05:33
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02-22-2017 05:33
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It will not find my device.

02-22-2017 06:52
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02-22-2017 06:52
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02-22-2017 07:10
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02-22-2017 07:10
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I'm having exactly the same issue. Have followed steps suggested and now my iPad just can't find my Fitbit. So frustrating. This has happened before and the fault just seems to magically rectify itself after three or four days.

02-22-2017 08:18
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02-22-2017 08:18
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Alicia McCormack
Independent Team Beachbody Coach
Sent from my iPhone
02-22-2017 09:08
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02-22-2017 09:08
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I am having similar issues. Restarted my phone; no luck. Removed device from app and attempted to add but can't find it when Bluetooth turned back on!

04-24-2017 09:31
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04-24-2017 09:31
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i had this issue, i check my phones date and time in the "settings" and the date and time needs to be set to "Set Automatically"
sounds strange but it worked.
04-24-2017 09:32
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04-24-2017 09:32
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An option you might want to share with users that are having this issue is that their iphones date and time needs to be set to "Set Automatically"
