09-22-2019 17:46 - edited 10-10-2019 18:22
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09-22-2019 17:46 - edited 10-10-2019 18:22
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We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
09-30-2019 16:02
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09-30-2019 16:02
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It’s not working for me either

09-30-2019 16:06
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09-30-2019 16:06
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I updated to IOS 13.1.1 and notifications seem to be coming in again. Thank you.

09-30-2019 16:06
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09-30-2019 16:06
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I have the charge 2 and have done everything the forum has said to do and I still cannot get my text messages and calls to go through to my Fitbit. Very frustrating.

09-30-2019 16:07
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09-30-2019 16:07
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This worked for me. You HAVE TO make sure that in Notifications —> Messages —> Show Previews is set to Always.
09-30-2019 16:12
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09-30-2019 16:12
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OMG!!! Thank you so very much!! I had done everything else and all were working except text messages. This finally did it!! Not too thrilled my previews now show on my
phone but worth it anyway. Thank you again!

09-30-2019 16:30
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09-30-2019 16:30
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ALSO you need to go to
Settings - notifications - messages - allow notifications and show previews (always or while unlocked)
Hope this helps

09-30-2019 16:33 - last edited on 10-18-2019 11:58 by LiliyaFitbit
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09-30-2019 16:33 - last edited on 10-18-2019 11:58 by LiliyaFitbit
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Done all that.
~ ~ ~
Moderator edit: personal info removed

09-30-2019 16:33
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09-30-2019 16:33
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I updated to the new ios released today, 13.1.2 and it still didn't fix it. Only way to make it work is to go into Settings -> Notifications -> Messages. On the bottom of the screen under options the Show Previews has to be either "Always (Default)" or "When Unlocked". It will not work if "Never" is selected. Hopefully they fix it so "never" is a valid option again.

09-30-2019 16:34
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09-30-2019 16:34
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Get Outlook for iOS

09-30-2019 16:37
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09-30-2019 16:37
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Get Outlook for iOS

09-30-2019 17:00
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09-30-2019 17:00
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I had to set mine to always show, and i dont want that either. is this something that is going to get resolved soon?

09-30-2019 17:01
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09-30-2019 17:01
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Thanks
Sent from my iPad

09-30-2019 17:02
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09-30-2019 17:02
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I feel foolish coz I thought my FitBit was dunzo! I went and bought a new one but will return it if the new iOS won’t even provide me with notifications.

09-30-2019 17:04
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09-30-2019 17:04
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I am having the same issue with the Samsung Galaxy Note 9. Are there any suggestions on how to fix it for Android?

09-30-2019 17:06
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09-30-2019 17:06
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You also have to make sure you update your FitBit app. This is a stupid “fix” Hope they actually fix it soon. I HATE having my previews on.

09-30-2019 17:10
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09-30-2019 17:10
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Sent from my iPhone

09-30-2019 17:15
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09-30-2019 17:15
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After updating to IOS13 my Versa is not showing up in my Bluetooth list nor is it synced to the fitbit app. So the steps specified in the help article: "Stopped seeing notifications after updating to iOS 13" do not apply. I have restarted my Versa as suggested. I have restarted my iPhone. I still do not see the Versa listed among my Bluetooth connections.
Thoughts? Suggestions? Recommendations?
Thank you in advance to anyone who provides assistance!

09-30-2019 17:35
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09-30-2019 17:35
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Done all of this and nope! Not working!
09-30-2019 17:35
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09-30-2019 17:35
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This is ridiculous. I have even removed my app, versa in bluetooth and still nothing. No wonder their stock is down.
09-30-2019 17:37
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09-30-2019 17:37
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I'm ready to get an Apple watch...
