09-22-2019 17:46 - edited 10-10-2019 18:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


09-22-2019 17:46 - edited 10-10-2019 18:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-01-2019 12:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 12:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have updated my phone, restarted it. Checked my notifications and still no notifications for text or phone calls to my Fitbit alta😔
really wish it would work

10-01-2019 12:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 12:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Just the same as me with my versa it’s now 15 mins slow so not much good as just a watch either, let’s hope they resolve this soon.

10-01-2019 12:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 12:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
That's what worked for me.

10-01-2019 12:46
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 12:46
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
set it to "only when unlocked" and then it wont show your messages when your phone is locked but you will still receive the notifications on your watch. that worked for me but I understand your frustration

10-01-2019 12:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 12:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I am having issues not receiving ANY notifications whatsoever on my Android phone. I don't even have an iPhone, I have a Samsung Note 8 so please tell me why my notifications aren't working

10-01-2019 12:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 12:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I do need to have an iPhone...I have an Android, a Samsung Galaxy Note 8. I have disabled, I have shutdown, rebooted, messed with the Bluetooth, etc...and yet I still am not receiving notifications whatsoever! What is going on? I have done all updates as well! I have had a Fitbit for almost 6 years now, got my newest Fitbit (blaze) going on 3 years ago and have never had this issue until now. U rely on my blaze to send me notifications for emergencies, if this can't be fixed, hate to say it, but I will just have to look into a different type of watch from a totally different company but I would NOT like to do so! So please fix this issue!

10-01-2019 13:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 13:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Sent from my iPhone
10-01-2019 13:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 13:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 14:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 14:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Yeah calls and calendar works, just no text if previews are off, hopefully a quick fix...

10-01-2019 14:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 14:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Your showing an update firm wear solution for iphones, what about the people that own androids? we still don't have any solutions to fix the problems associated with this. I have been waiting for over 3 weeks or more to get this fixed. No notifications, no alexa, No syncing and can't find Bluetooth is the latest problem. I have a charge 2 and it synced no problem. SO it is not my phone but the Versa 2 has a big problem.!!!! please fix this.

10-01-2019 14:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 14:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

10-01-2019 15:52 - last edited on 10-18-2019 11:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 15:52 - last edited on 10-18-2019 11:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Glad to hear it...
Sent from IPhone!
Moderator edit: personal info removed

10-01-2019 15:56 - last edited on 10-18-2019 11:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 15:56 - last edited on 10-18-2019 11:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Did you read some of my other posts, check and make sure the Bluetooth is connected it had disconnected mine, then hold the button on your Fitbit until notifications pop up, make sure that is still on, hope that helps
Sent from IPhone!
Moderator edit: personal info removed

10-01-2019 16:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 16:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Can't see sleep information on versa lite..

10-01-2019 16:19 - last edited on 10-18-2019 11:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 16:19 - last edited on 10-18-2019 11:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hold the button on your Fitbit until the notifications pop up then make sure it’s turned on...
Sent from IPhone!
Moderator edit: personal info removed

10-01-2019 16:21 - last edited on 10-18-2019 11:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 16:21 - last edited on 10-18-2019 11:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Your welcome, just trying to help, love my Fitbit
Sent from IPhone!
Moderator edit: personal info removed

10-01-2019 16:37 - last edited on 10-18-2019 11:48 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 16:37 - last edited on 10-18-2019 11:48 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
This is actually a Fitbit problem...Not Apple...my husband has not done the updat and is still on version 12.4.1 and is no longer getting text to his Fitbit!!
Sent from my iPhone
Moderator edit: personal info removed
10-01-2019 16:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 16:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Mine is versa and was working until last sunday .. I was receiving notifications ... Now not only i don't receive text msgs but dashboard on my phone for fitbit is gone

10-01-2019 16:53 - last edited on 10-18-2019 11:47 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 16:53 - last edited on 10-18-2019 11:47 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Also noticed battery is draining quickly...charged to 100% this morning when resetting and trying to fix this...it is now 75%
Sent from my iPhone
Moderator edit: personal info removed

10-01-2019 16:59
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-01-2019 16:59
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I can’t even get the app to update let alone get functionality back. The app just opens then closes immediately.

