09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-04-2019 09:32
10-04-2019 09:32
10-04-2019 09:53
10-04-2019 09:53
OMG this fixed it and it doesn’t make my text pop up on the screen on my phone it still just shows my notification like I wanted. Thank you so much for posting this!!!! I seriously never realized how much I relied on this Fitbit text alert.
10-04-2019 10:09
10-04-2019 10:09
Went through all of the steps and it didn't completely resolve the issue. I am now getting the calendar and call notifications, but not texts - the feature that is most helpful to me. I know y'all are working on it, but one quick suggestion would be to send out an email to folks letting them know that you know there's an issue and that you're working on it, and not just here in the forum or in the app; an email. As someone who works in marketing and customer service I know Fitbit has the ability to send targeted messages so if it's only a couple of the devices that are having the issue, send it to just those groups.
I'll keep my eye out for an update, but I'd really like to have this functionality back on my device. It was working perfectly until the iOS 13 update.
10-04-2019 11:17
10-04-2019 11:17
OMG! This worked for me. THANK YOU!!! Everyone should see this
10-04-2019 11:25 - last edited on 10-18-2019 11:36 by LiliyaFitbit
10-04-2019 11:25 - last edited on 10-18-2019 11:36 by LiliyaFitbit
You all need to do this...i promise it works!!!
under notifications on iphone, go to messages and select "always" under show previews. worked for me!!! However...it will show your message on your lock screen. I just changed my setting to NOT show on my lock screen. .
Moderator Edit: All-caps
10-04-2019 11:49
10-04-2019 11:49
Does not work for everyone.
10-04-2019 12:18
10-04-2019 12:18
agree x 100! hopefully Fitbit will heed your advice, especially since it was politely worded. one of my biggest pet peeves is lack of communication & i would say that's definitely taking place right now.
10-04-2019 12:32
10-04-2019 12:32
Totally agree, I’m over Fitbit, I’m going today to pick up my Apple Watch
10-04-2019 12:50
10-04-2019 12:50
10-04-2019 13:31
10-04-2019 13:31
It is working just fine here. I did get an update to the Fitbit recently.
To all of those people moving to Apple Watch beware of what you wish for. They are heavy, clunky, short battery life and are way too busy for my taste. Not to mention expensive. Had one and sold it. And I am an Apple everything guy. Apple TV, MacBook Pro. Three iPads, two iPhones, two iPods and an Airport extreme. The Fitbit met my needs better.
Of course, to each his own.
10-04-2019 13:35
10-04-2019 13:35
This is becoming annoying now. Have tried all your recommendations plus reinstalled the versa updated software. Still no notifications. Should we just write off versa now as a bad investment?
10-04-2019 13:38
10-04-2019 13:38
At least Apple watches works
10-04-2019 13:57
10-04-2019 13:57
I didn't make any recommendations. I was just adding my $.02 to the conversation.
But since you asked, did you go into the Bluetooth settings on your phone? Go and click on the "i" next to your Versa and see if the notifications switch is on. The iOS13 update changed a lot of settings unknown to me.
10-04-2019 14:21
10-04-2019 14:21
10-04-2019 14:35
10-04-2019 14:35
10-04-2019 15:37
10-04-2019 15:37
10-04-2019 17:06
10-04-2019 17:06
10-04-2019 17:13
10-04-2019 17:13
10-04-2019 17:22 - edited 10-04-2019 17:23
10-04-2019 17:22 - edited 10-04-2019 17:23
I agree, I don’t like having the preview on my phone for anybody walking by can read it.
10-04-2019 17:31
10-04-2019 17:31
I went through all those steps and the pain of resetting up my Fitbit and am still not getting notifications.