Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

I hear ya... maybe it’s a temporary fix. I’m not worried much about anyone seeing my messages. Hope they find a solution soon

[lisaber]

You can turn off text notifications on the lock screen then everyone won't see your messages. I'm not fond of this but I'm doing it for awhile.

[Jax0131]

I have my preview turned on “always” and it’s still not working!

Moderator edit: personal info removed

[SunsetRunner]

I’m happy it’s helping some of you. I do understand it’s not a perfect solution and I do understand that previews will show but it’s just a workaround until this situation is hopefully fixed in an future update. Happy Stepping 

[AprilGeorgeadis]

After the last iOS update my versa stopped displaying test messages. I upgraded my Fitbit app, restarted my Fitbit and phone, uninstalled and reinstalled my Fitbit and nothing is working. Any suggestions?

[SunsetRunner]

Hello @Ashley201988 

I hope I can help. Try these steps: 

First open your Fitbit app

Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device iOS settings>location services >Fitbit>Always on

also Go to:

iOS setting>Fitbit>Location>Always on

also go to:

iOS settings >notifications >messages>Select always under show previews 

Now Go to your Bluetooth:

1. Tap the "i" icon next to the name of your Fitbit device
2. Turn on the Share System Notifications.

😃 please get back to me to let me know if this solves your notifications issue.

[SunsetRunner]

Hello @AprilGeorgeadis 

I can try and help.  Please follow these steps:

First open your Fitbit app

Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device iOS settings>location services >Fitbit>Always on

also Go to:

iOS setting>Fitbit>Location>Always on

also go to:

iOS settings >notifications >messages>Select always under show previews 

Now Go to your Bluetooth:

1. Tap the "i" icon next to the name of your Fitbit device
2. Turn on the Share System Notifications.

😃 please get back to me to let me know if this solves your notifications issue.

[AprilGeorgeadis]

Still nothing. I even did a factory reset on the Fitbit and it is still not showing texts. Calls are working but no texts

[Ashley201988]

I have tried all of these suggestions you said and the notifications still are not working..as soon as I updated my iPhone to iOs 13.1.2 last night the notifications stopped

[SunsetRunner]

Hello again @AprilGeorgeadis 

I’m sorry I couldn’t be more help. You can check out this thread that was created for individuals like yourself seeking information on notification issues. Hopefully there you can find information that might be able to help. The thread can be found here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/37...

[SunsetRunner]

Hello again @Ashley201988 

I’m sorry I couldn’t be more help. You can check out this thread that was created for individuals like yourself seeking information on notification issues. Hopefully there you can find information that might be able to help. The thread can be found here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/37...

[Ashley201988]

Thanks for you attempt..not sure if you’re an employee of Fitbit or not, but the link you sent to that thread says people posting this issue from 9/26 and it still isn’t resolved..hopefully Fitbit is working hard to fix this problem 

[SunsetRunner]

Hello @Ashley201988 

No I don’t work for Fitbit. I’m a Fitbit user like yourself. Just trying to help others 😉 Actually the link I sent it’s best you scroll to the bottom of that thread and you will see that there are many pages but when you send the link it, for what ever reason, sends the person to the center. But yes, Fitbit is very aware of the problem and is indeed working on getting a fix hopefully in an update soon. 

[JL73]

Thank you, I finally got my Fitbit to receive text again. I was actually giving up on it.

Sent from my iPhone

[Apartm]

What did you do. If you did the step where you allow your texts to show on your lock screen than that’s not fixing it because you have no privacy

Sent from my iPhone

[Anna_lynn18]

I replied on another thread that was created previously. My phone update to the iOS 13.1.2 this past week. After it updated, my iPhone 7+ asked if I wanted to allow notifications on my Fitbit. I said yes. After I did this, I started to receive notifications that a call was active (why I need to know that, no clue), an incoming call even after answered, incoming call notification in the middle of the phone call that shows up as the person I’m talking to. I assume it is a bug with the iOS update. I have deleted my blaze out of my Fitbit account, added it back, turned all notifications off, synced, then back on, synced, shut down my Fitbit and nothing has worked. I put all of this in here for the moderator to see. If you so happen to find a solution, please let me know. It really started annoying me so my Fitbit is off and I feel naked without it haha. 

[Lauren__67]

My text notifications stopped working after my phone updated to the new iPhone iOS last night. I have restarted it, paired it again, checked all of my setting and followed all of the instructions from the help section of the Fitbit website. Has anyone else had trouble with the new iOS 13.1.2? 

[Danni1818]

I have tried all the steps to get my notifications to show. They are still not working. I have even tried uninstalling the app on my phone, and reading it. Are they working on fixing this? Would be nice to see my text messages again on my Fitbit versa 

[lisaber]

I agree 100% - that's why I turned off notifications on my lock screen. That way everyone can't see my text. Hoping this issue is resolved quickly. Since I can't have both - texts on my versa and privacy for my texts, I opted for texts on my versa. Not real happy about it.

[lionessarising]

I’m going to try that right now. Thank you.