Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[mavb45]

I have done this twice and I don't know if I am missing a step somewhere, but I would really like to get my notifications back. I am a babysitter so I can't always be on my phone, but I always have contact with the parents. Is there any way to fix this issue? I have gone into settings clicked the "i" button made sure my share system notifications is on. My fitbit says that it should be receiving texts and calls; however, I haven't got one all day. Hoping you can resolve this issue. I am very true to Fitbit and really like you guys, but this is an inconvenience. 

[ValChez]

I tried all of these things and it’s still not working 😞 really frustrating. 

[mavb45]

I have done the reset twice and I don't know if I am missing a step somewhere, but I would really like to get my notifications back. I am a babysitter so I can't always be on my phone, but I always have contact with the parents. Is there any way to fix this issue? I have gone into settings clicked the "i" button made sure my share system notifications is on. My fitbit says that it should be receiving texts and calls; however, I haven't got one all day. Hoping you can resolve this issue. I am very true to Fitbit and really like you guys, but this is an inconvenience. 

[Nikki80]

I got mine working again last night. I had to remove my Versa from my app and then add a new device since then all my notifications are working again

Sent from my iPhone

[Mamasan3]

So you re added your current device or did you get a new one altogether ?  I unconnected snd reconnected too and nothing. 

[Tazmaneric]

I did everything still not getting notifications what do I do 

[Nikki80]

Yeah I removed my Versa from the app and forgot device in Bluetooth settings then I added new device ( same watch ) and went through the pairing process again

Sent from my iPhone

[Dublinthedog]

Still having problems with my Fitbit after the update on my phone.  

[Tazmaneric]

I have the Fitbit charge 2 did all of that and still no notifications

[Dublinthedog]

Did everything that I was suppose to do and still aren’t getting the notifications on Fitbit charge 3

[Dublinthedog]

I still not getting phone and text messages on my Fitbit since the upgrade on my phone. I did everything that you suggested with no luck. What is going on ? Very frustrating

Sent from my iPhone

[Apartm]

I tried that and nothing happened. I ended up getting an Apple Watch and it’s so much better

Sent from my iPhone

[FindErica]

I deleted, reloaded and did all the fixes suggested and now in the Bluetooth settings there is no (i) next to my Versa. Not sure how to proceed. Any suggestions would be welcome! Thanks!

[StephyRickey]

I also followed all the steps with no success.  I’m really frustrated... I went with the Versa because it was a more affordable option which in the past has been reliable.  However now it’s basically nothing more than a watch with steps.  I’ve missed calls and texts.  Unfortunately I cannot always turn on my sound in the office as it would be disruptive.  Any idea if a fix will be coming?  I switched from the iPhone 6S to the 11. 
Thank you for your time.

[Esmitty]

I got the new IOS 13 update on my iPhone and now my inspire won’t give me notifications. I checked all my settings, I restarted my phone, restarted my fitbit, deleted and re-downloaded the app. I have tried EVERYTHING and nothing will work!! Help!

[Apartm]

No they haven’t even reached out to customers I don’t think they care. I switched to an Apple Watch it’s so much better

Sent from my iPhone

[Rave02]

I have done all of the steps and still no notification. Will there be a patch? This is effecting my work. 

[CarolineGordon]

Lizzy, can we have a status update?

I have meticulously gone through all the steps multiple times, and I am still not receiving notifications. Is there a solution yet? Are there other things I should try not listed in this forum?

I purchased my fitbit specifically because it is absolutely crucial to receive these notifications. Please tell me how the fix is progressing - a general time frame to expect this issue to be resolved, or at least an update on how the fitbit app developers (or whoever can solve the issue) are coming along would put my mind at ease. Thank you.

[GFerge]

I have gone through all of these steps and I still don’t gets texts. I get everything else except texts. Help! 

[Cz11]

I did the update for 13.1.2 

ive done everything  possible with no fix to the notifications 

help