Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Mgleak]

Does this work for WhatsApp messages as well?

Sent from my iPhone

[Mgleak]

Did this multiple
Times and nothing
Has worked for me.

Sent from my iPhone

[Deathwishvixen]

@Frbdgirl97  on Android.  So the apple stuff doesn't work.  They're not admitting android is having issues. No useful tips have come to fruition 

[Deathwishvixen]

@paulbrown109  what about android.  Cant find a thing for Android on any of the forums on this issue.  I've tried everything at least 50 times now and they don't work.  

[Kras2486]

Same here I have tried all these several times and still not working

[RoseMarie157]

I have the Alta. I don't have an iPhone. I have an Android. Very frustrated.

[Deathwishvixen]

@RoseMarie157 welcome to the club.  There's no work around currently for us android folk hopefully the new App isn't too far off 

[cczyzewski]

I have done everything & I still don’t receive notifications. Any other ideas?

[Mgleak]

I now see the messages in my Fitbit but how do I get my versa to vibrate on my wrist when I have an Incoming msg? It used to do that.

Sent from my iPhone

[Mamasan3]

Well Fitbit gets text message notifications only from non iMessage format. And everyone else is iMessage that I care about. 

[Frbdgirl97]

@Deathwishvixen  Sorry! I hope you find a fix soon, I know how annoying it is! I haven’t seen any Android fixed yet either. 

[SunsetRunner]

Does.  Not.  Work.  Like everyone else here, texts and phone calls are NOT coming through to the VERSA.  Everything was working fine after the Apple IOS update.  THEN it stopped after the Versa IOS update.

Frustrating.  Unnecessary.  FitBit knew the update was coming.  Poor planning.  Poor preparation.  Though I have an iPhone, I PURPOSELY purchased a FitBit because I strongly disliked the iWatch.

Please stay up to date.  Please help your dedicated customers.

[Wildorchidal]

Will the text message show up on my versa when the phone is locked?

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[diegohall]

I discovered this problem this morning.... when my silent alarm went off an hour late.  It's always fun to be late to work.  My fitbit Inspire thought I was still in the Central time zone as it hadn't synced with my phone apparently since Tuesday night.  I'm an Android user also.  The error I get is "No Device Found".

[Lejaz]

after updating to IOS 13, my iPhone X Bluetooth doesn’t even read or recognise my Fitbit ionic tracker! It’s is very frustrating as I have tried everything to resolve this issue. On the other hand same Fitbit ionic tracker is available to sync on the older IOS on my husband’s phone!! Please help!

[SunsetRunner]

Well poop! My phone no longer even recognized my tracker? I was trying different things, and so once I did select "Forget" the Ionic  in the Bluetooth Setting on my phone. Now my phone doesn't even show the tracker at all, so I cannot get to the 'i' and try the other steps? 

[Alpowpal]

I too have fallen victim to this issue. My phone will vibrate and light up for every notification except texts and iMessage. Luckily my Charge 2 is vibrating when they come in but the phone does nothing. One is overriding the other. Very annoying. 

[ltatton]

I have the Versa.  I've done all the updates, followed all the instructions, and still not getting text notifications on my Versa. However, I am getting notifications for phone calls, so not sure why one is working and not the other.  Any ideas? I have an iPhone.

[AlessaB]

I’ve tried everything! Updating, turning on and off bluetooth, forgetting device, change in notifications and still no text messages! UGH! 

[AlessaB]

I’m in exactly the same boat. Iphone, versa, getting calls but no messages. Have followed and done all of the suggestions!