Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

Yep That’s on.

Sent from my iPad

[WLCal]

This is getting ridiculous. Followed the steps when the issue first came up and It worked for a week. Now nada though I have reset numerous times.  

I had to upgrade my phone since I had an iPhone 6 which wasn’t going to be supported anymore by my work.  

[Gunner26]

On my Samsung A10E I had to go to settings for the lock screen and disable
getting notifications on your locked screen

[StefanieViviana]

I also have not been getting any text messages. At first i wasn’t getting calls either but now I am. Still no texts and this is getting annoying!! I have followed all steps who knows how many times

[Cgrant8885]

Ive taken all the steps listed and ionic is still not receiving text message notifications. What can I do now??

[Danthebassman]

Same here

DL

[SunsetRunner]

09-20-2019 04:38

Jotex

Interval Runner

825 1 1744

Oh gosh, I haven’t updated to ios 13 yet. Maybe I shouldn’t! 🤭 

I finally gave in and updated to ios 13, and there have been 2 or more minor updates since then. Everything is now working great! I find it a bit weird than when I make or receive a call my fitbit vibrates; but perhaps I can turn that off in my settings. 

Hope everyone who had trouble has got it all cleared up by now, too.

[SunsetRunner]

Oh gosh, I haven’t updated to ios 13 yet. Maybe I shouldn’t! 🤭 

I finally gave in and updated to ios 13, and there have been 2 or more minor updates since then. Everything is now working great! I find it a bit weird than when I make or receive a call my fitbit vibrates; but perhaps I can turn that off in my settings. 

Hope everyone who had trouble has got it all cleared up by now, too.

[jaedreher]

Cute name

Yes. I have removed the app. Turned the phone off. Re-added it. Nothing!

I restarted, rebooted, added two new Fitbits. No change. 

I have manipulated the notification setting and still nothing. 

It’s extremely frustrating. I have this item I spent over $190 . I’m 

extremely disappointed. 

[Heygardenteache]

After all the time I’ve spent on the phone with “technical” support, I can assure you that they are incapable of honesty and transparency. But they’re really good at meaningless apologies? Guess it’s time to bring back the old school analog watch. 

[SunsetRunner]

I removed my Charge 3 from Bluetooth, and also deleted it in my fitbit App. I then re-added it as a ‘new’ device; then made sure it was synched via Bluetooth with my iPhone. It took a few times; but - being the tenacious sort of person - I just kept trying until it worked. 

Good luck! 🍀 

[CarpeDiemNow]

I’ve recently installed iOS 13 (a week ago) and my Fitbit Surge is no longer tracking my sleep. This just started two days ago as it worked for a while after the update. This is my favorite feature of the watch.  I’ve tried all the suggestions and nothing has worked. 

Beyond this frustration this is also my 5th Surge because the band keeps bubbling up after a month or two of wear. I’ll be honest and say that I love Fitbit, I love the app but this is getting to be ridiculous. I’ve tried the iwatch and it’s doesn’t appeal to me but at least it works and at least I didn’t have to replace it 5 times. 

Can someone at Fitbit please help?

[Joycewiser]

I have always had and have preview on. I need to see my messages before
picking up my phone.

[Joycewiser]

I did all of that at first too. But I have since learned that if it is not
syncing or sending messages all I have to do is have Bluetooth forget the
device. I switch between my versa lite and my inspire weekly depending on
what I am doing. This switch causes the difficulty in syncing. There can
only be one of these Fitbit devices on the Fitbit app at a time.

[Joycewiser]

When I can’t get any technology thing to work, I let the battery on my
Fitbit device run down until it is off. This always works for me.

[Joycewiser]

Make sure you have your bluetooth on your phone "Forget this device " 1st.  You do not need to remove app.  Make sure your device is off the bluetooth list on your phone. Then go to the fitbit app on your phone.  Preview has to be on.  

[Joycewiser]

Go to app notification on your Fitbit app then turn on messenger

[WLCal]

I am on iOS 13 and haven’t been able able to get any notifications still even though I followed the instructions AGAIN. So irate - missed  calendar appts, calls and messages. 

[Joycewiser]

Under settings on your phone, go to bluetooth, click to the i to the right of your device name, click Forget your fitbit device on the bluetooth, do again if it continues to be  listed under bluetooth. Go to your fitbit app on your phone follow the prompts to re pair your fitbit device and your phone blue tooth.  Make sure your bluetooth is turned on, on your phone. All day sync under the fitbit app needs to be on also to receive messages throughout the day.

[Danthebassman]

Doesn’t work

DL

[DJinMN]

If it makes all of you iOS people feel any better, the Fitbit app isn't working properly on Android 10 either.....