Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[PillowMane]

Yes, me too. Tried everything, nothing works. Can we have an update please of when Fitbit think this will be fixed?

[upstateadkgirl]

Need to keep calling them because someone said they don’t read the blogs on here.

Sent from my iPhone

[MCP17]

My story sounds much like yours.  Nothing has worked.  I’m very close to throwing the watch away- this is way to frustrating 

[MCP17]

I couldn’t even get through.  Now I’m glad I did not - such a waste of time.  I’m so over this mess 

[u102768]

Deleting the app, then telling my iPhone to forget the Blaze then reinstalling the app seems to have fixed my notifications.

Mine only stopped working this morning but I updated to IOS 13 as soon as it was released. The only issue I had noticed until today was the call vibration starting at random times during calls.

[Tazz56]

Deleted my Ionic from my iPhone 7+ Bluetooth connection (as advised) now can't even see it when searching for a device. Any timescale for a fix? 

[pilot67]

gett the Kleenex out.  You May cry.😪

[pilot67]

My Versa does not show a map with route of my workout on dashboard any longer.  Also no notifications.

[upstateadkgirl]

Try going to your Fitbit app and under your account set it up to pair I believe.

Sent from my iPhone

[Heygardenteache]

Yeah, but when will it hit for the rest of us? Still haven’t received the push for 4.0 and that was released like 2 weeks ago. 

[Heygardenteache]

Per the folks I’ve spoken to within the Fitbit customer service, it’s been known about before the apple update. iOS update simply allowed them a convenient cover. This has been going on since 9/20 and nothing has been done for a lot of us. I’m tired of spending hours on the phone with customer service “advocates” who have only told me that they’ll get to fixing the problem when they do, but they can’t provide us with a timeline to a fix because it wouldn’t be fair? Still trying to understand how a lack of transparency is fair under any circumstances. The customer service makes all the other good things about the devices moot. Guess that’s what happens when you cut costs by outsourcing, huh @@Fitbit?

[AnneColt]

Same deal. I’m getting tired of this problem with the Versa. I’m about to give it up. 

[Indasan]

Where is this update you speak of cause the update I did hasn’t fixed anything

[chsweet1]

This worked! Thank you! 

[Indasan]

What did you do to get your update to work?

[jensosillee]

this makes me annoyed bc i used to be able to hide my text previews on my phone but i would still see them on my charge 2....now it won’t show unless i have my text previews on always or unlocked. i liked hiding my text always on my phone bc of wandering eyes. this way if it was an emergency, i could still see it on my fitbit if i couldn’t pull my phone out. now with this new update my fitbit is just a watch during work hours...i need them to fix this.

[lisaber]

I thought this problem was only with iphones and the iOS 13 update?

[mjmarmo]

I think mine is working now. 

I did all of the different steps and so far so good.

[lisaber]

Thought this problem came from the iOS 13 update? If androids are having this problem, is it a fitbit problem?

[Tambone]

I tired the steps and still not receiving notification from my phone to my Ionic after installing the latest IOS update