Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Momme]

Good point - my last notification was on May 29.  At that point I had an ancient iPhone 5S that used to notify me in the Fitbit device (via vibration) when I had a phone call or text.  Unfortunately that feature disappeared MONTHS ago, and I thought it was my phone.  But recently I purchased a new iPhone (major upgrade) and it doesn't send any notifications/vibrations to the Fitbit either.  Of course I've tried all the suggested fixes from Fitbit without any luck 🙄

[lisaber]

Good catch / my last notification was June 25th. What's up with that?????

[lisaber]

Not sure about that. My daughter has a Versa and did not update it but did the update for ios13 and then lost her notifications

[Pipa00]

Thank you! My notifications messages show preview is on always. I checked everything I could think of and nothing 😫😢

[Pipa00]

Checked my iOS settings and versa setting all are displays correct and still no text messages alerts. 😢😫

[Mary0816]

I got the new iPhone so have IOS 13 and I have done everything I have read to reset it all and in the end i can now see calls but not text messages. Please help!

[SunsetRunner]

Have completed all the steps & still do not receive calls or txt messages in my FitBit Alta HR. Very frustrating, when are you going to solve the problem?

[Aureliana]

Can you please let us know how can you have back your messages in your Fitbit? I just tried everything and nothing is working. I have Blaze. Thanks 

[Aureliana]

How can I turn on notifications? Thanks 

[Aureliana]

nothing happened 

[lbetty]

The last update we have gotten is from October 9th. Please provide a new update. This feature (the ability to receive text/call notifications) is very important to your customers. 

I have been without this function on my Fitbit Charge 2 since October 5th. I have contacted your customer service area and was provide the information to hang tight and that the engineers were working on it. Can I get an update though?

[lbetty]

Same. I’m starting to think about switching from Fitbit to literally any other smart watch. It’s freaking ridiculous how long this problem has gone on. 

[RIAZ183]

i followed the instructions they provided and selected show previews only when unlocked and it seemed to work.  i do still get the previews on my phone when unlocked which is still annoying but at least it's coming to my versa only when locked.  i did have to turn off all the notifications w/in the fitbit app, turn off my iphone, reboot the versa, then the phone, then turn back on notifications to make it work.  maybe that is the step you are missing?  i only knew this from other times i've had (brief) issues w/ notifications.

[RIAZ183]

hi!  just responded to another.  i had to select show previews only when unlocked.  this isn't ideal but at least blocks previews from my phone when locked and allows them to show on my versa like before.  i did have to cycle my phone and versa on/off for it to take effect though.  i sure hope they fix it back to normal soon!

[Pipa00]

Nothing works 😫😫🤦‍:female_sign:

[J-flex]

Enabling the notifications feature can only done in the IPhone under settings.  If this feature is Not activated (enabled) your Fitbit device won’t be giving you any notifications.  I’m not familiar with Androids, however, it’s my understanding they have something similar to what the IPhone has in terms of notifications.  

[Angel97009]

Those steps don’t work. This is extremely frustrating! I hoped the Fitbit app update would correct this. Fix the errors!!!

[AJenks]

I installed the new iOS update for my iPhone 8 on Friday Oct. 18, 2019 and after reading the suggested troubleshooting options, all I did was restart my iPhone and I started receiving notifications again with no more issues. 😀

[AJenks]

Restart your phone and reconnect your Bluetooth for your Fitbit. That’s all I did and it worked for me. 

[Ellingtonduke]

It’s already set to always. I’ve done it a few times but still nothing.

Sam Long