Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Apartm]

It’s not an iPhone issue people with a Samsung galaxy phone are having the same issue it’s Fitbit. I have an Apple Watch and downloaded the latest iOS update and all my notifications work on my watch

Sent from my iPhone

[stephenporter]

Well, OBVIOUSLY the Apple Watch will still sync with an Apple phone.....!
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Moderator edit: personal info removed

[Donnajoarthur]

Well Fitbit needs to get with it fast and fix it

Sent from my iPhone

[Dekero]

Has anyone else checked the ‘Notifications / messages’ page within the app?, (open envelope, top right in the ‘Today’ page of the latest version), the last date logged on mine is the 10th June, 2019, kinda proves that the bug was introduced on the next app update after that and before iOS13.

Fyi, there was a Fitbit ad on Facebook, we made a comment as to the situation and received a reply asking for further details, the response wasn’t up to much.

[NicoleArd]

Still not working!!

[DSR39]

My phone is Android and my Fitbit is in the draw because I don't receive any notifications what so ever

[Twin123]

Finally able to get text messages... thank you

[SunsetRunner]

I am on Android too and have had issues with getting vibrations for notifications since fitbit updated the Versa software. Seems i have bought a product that does not deliver that was promised - if not resolved soon may seek refund on 'false advertising' basis!

[anncjones]

How did you do this? I’m still not getting them.
Thanks

Sent from my iPad

[anncjones]

What worked for you please

[asg141]

Same.  I don’t want text previews on my phone, but do want them on my Fitbit.  This worked with previous iOS.

[Pipa00]

Any new updates I’ve tried everything and my versa still does not receive text notifications. My iPhone and Versa are both updated.

[asg141]

You can try changing your iPhone settings. Notifications > Messages > Show Preview. Change to Always.

That worked for me to get the messages to come through, but I don’t actually want Message previews showing on my iPhone.

[Twin123]

Turn on notifications off iPhone; make sure Show Prevuews is set to “Always (Default)”

Sent from my iPhone

[Ellingtonduke]

How???

Sam Long

[skpainter]

It is not working on either my daughters new XR or my 7.  We both are very unhappy.

[Tina_Horsrydr]

Tried that. No luck still.

Thank you,
Tina Miller via mobile phone

[J-flex]

Have you checked the notifications feature in your IPhone.  It’ll give you a listing of all your apps and how you can manage the notifications for these including FItbit.

[Twin123]

Go to notifications then go to Show preview and change to Always(default)

Sent from my iPhone

[Janieburmy]

I’ve got a charge 2 and I only get Phonecall notifications and not text. I rely on this . Hurry up and fix it I’m ditching the Fitbit for something that does work