09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-20-2019 15:41
10-20-2019 15:41
Good point - my last notification was on May 29. At that point I had an ancient iPhone 5S that used to notify me in the Fitbit device (via vibration) when I had a phone call or text. Unfortunately that feature disappeared MONTHS ago, and I thought it was my phone. But recently I purchased a new iPhone (major upgrade) and it doesn't send any notifications/vibrations to the Fitbit either. Of course I've tried all the suggested fixes from Fitbit without any luck 🙄
10-20-2019 16:08
10-20-2019 16:08
10-20-2019 16:11
10-20-2019 16:11
10-20-2019 17:25
10-20-2019 17:25
Thank you! My notifications messages show preview is on always. I checked everything I could think of and nothing 😫😢
10-20-2019 17:33
10-20-2019 17:33
Checked my iOS settings and versa setting all are displays correct and still no text messages alerts. 😢😫
10-20-2019 17:57
10-20-2019 17:57
I got the new iPhone so have IOS 13 and I have done everything I have read to reset it all and in the end i can now see calls but not text messages. Please help!
10-20-2019 18:09
10-20-2019 18:09
Have completed all the steps & still do not receive calls or txt messages in my FitBit Alta HR. Very frustrating, when are you going to solve the problem?
10-20-2019 18:31
10-20-2019 18:31
Can you please let us know how can you have back your messages in your Fitbit? I just tried everything and nothing is working. I have Blaze. Thanks
10-20-2019 18:39
10-20-2019 18:39
How can I turn on notifications? Thanks
10-20-2019 18:43
10-20-2019 18:43
nothing happened
10-20-2019 18:55
10-20-2019 18:55
The last update we have gotten is from October 9th. Please provide a new update. This feature (the ability to receive text/call notifications) is very important to your customers.
I have been without this function on my Fitbit Charge 2 since October 5th. I have contacted your customer service area and was provide the information to hang tight and that the engineers were working on it. Can I get an update though?
10-20-2019 18:57
10-20-2019 18:57
Same. I’m starting to think about switching from Fitbit to literally any other smart watch. It’s freaking ridiculous how long this problem has gone on.
10-20-2019 19:44
10-20-2019 19:44
10-20-2019 19:51
10-20-2019 19:51
10-20-2019 19:59
10-20-2019 19:59
Nothing works 😫😫🤦:female_sign:
10-20-2019 20:22
10-20-2019 20:22
Enabling the notifications feature can only done in the IPhone under settings. If this feature is Not activated (enabled) your Fitbit device won’t be giving you any notifications. I’m not familiar with Androids, however, it’s my understanding they have something similar to what the IPhone has in terms of notifications.
10-20-2019 21:30
10-20-2019 21:30
Those steps don’t work. This is extremely frustrating! I hoped the Fitbit app update would correct this. Fix the errors!!!
10-20-2019 22:33
10-20-2019 22:33
I installed the new iOS update for my iPhone 8 on Friday Oct. 18, 2019 and after reading the suggested troubleshooting options, all I did was restart my iPhone and I started receiving notifications again with no more issues. 😀
10-20-2019 22:36
10-20-2019 22:36
Restart your phone and reconnect your Bluetooth for your Fitbit. That’s all I did and it worked for me.
10-21-2019 00:13
10-21-2019 00:13