Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[bri37]

Hi

Ive done all the steps you give and i am not receiving phone or text notifications.  

[shirleyursula01]

I did too ... Fitbit has until the end of the month and I'm getting an Apple watch. Plus I notice that Fitbit has not reached out to us/customers. All I see is this thread for details and troubleshooting steps. Yet we still having issues of not getting our notifications. I have an Iphone XS Max and the latest update is IOS 13.1.3 so this means that Fitbit is still behind the power curve.

VERY DISAPPOINTED WITH FITBIT!!!!!

[Yvonne6]

Plus none of the Fitbits I’ve ever owned have lasted a whole year. 

[Ryan8390]

This has been a awful.  Your customer support is nonexistent because all you say is "we are working on it".  Meanwhile all I have is a digital watch.  No notifications vibrate which is VERY important to us.  Not sure why it's taking you so long to figure this out but in the meantime you can launch other products for people to spend their money on.  It appears fitbit is going downhill as a company that only cares about making more products to push on people instead taking care of their loyal customers.  

[vanessag04]

Still having issues with notifications. I tried all the suggestions that others have had success with, but still nothing!!  Though I am now receiving notifications for when I make a call...WHY IS THIS NEEDED?!  And I wasn’t even aware this was an option! Come on FitBit it’s been long enough to have found a solution for this. 

[Suzie68]

Goodbye Fitbit! I am moving on to an Apple watch. In today's pace of technology, this should have been fixed weeks ago!

[Susanfit119]

Bull**ahem**! This has nothing to do with the iOS update!

The notifications don't work for several months now!!!!! 

Stop blaming others for your defective software!!!!

[EmilyC28443]

This worked for me!!!  thank you!!  YAY finally getting text messages on my Fitbit 🙂

[Bhead316]

Another IOS Update and your message still says 10/09/19 and it's 10/22/19 with no new message.

I'm done. I'll use this calorie counter until it breaks but afterwards, I'm out and on to Apple Watch.

[naujo]

I agree they have known for months and still nothing. I have tried everything and no alerts on my Fitbit. I’m as frustrated as everyone else. Poor customer service and support

[Mnferrara]

What did you do that worked?!

[thejonz82]

Kind of crazy - I just jumped into my 'Settings' --- 'Notifications' --- 'Messages' app --- into 'Show Previews' and changed from Never (so not everyone could read all texts, that's just my preference) to 'When Unlocked' and it started working.  Messages come through on my phone for all to read only when it's unlocked --- it's locked, then there's still notification on my Versa AND Iphone 7 with just reading 'Text Message' under the persons name on my phone because it's locked.  No idea.  Was surprised it worked though.

[naujo]

I had to uninstall and reinstall everything and only my steps downloads.

[naujo]

How did you get text messages?

[thejonz82]

Try out what I did above -- been dealing with this crap long enough I was reading someone else's post and tried it, give it a shot -- 50/50 hit rate.

[JaniceH8]

After expressing my frustration, the Fitbit support team has now said this
to me...

"I’m sorry you feel the way you do. I’m sure your friends on Fitbit will
miss you but I understand your frustration. As I have reviewed your
previous post I see that you are aware that Fitbit is aware of some of the
issues you have and at this time all I can say is that the Fitbit Team is
working hard to resolve such issues. I’m sure that the iOS 13 slamming out
three consecutive updates in a very close timeframe did not help issue
either. I have no timeframe I can offer you in reference to when this will
be fixed. With that said I can’t offer any other help at this time."

So it seems like they have no concern for their current customer base. My
Fitbit started acting up before any of the Apple updates. I don't think
it's good customer service to blame an issue on another company.

Janice

[BaconNEggs]

I have been a loyal Fitbit customer since 2013. I am exclusively an Android phone user, and have never used an iPhone. I am experiencing many of the same issue previously reported in this thread said to be associated with an IOS update since Oct 2, so the IOS update explanation seems questionable at best.

[AdrianneSF]

This worked for me.....Thanks so much!!!😁

09-20-2019 09:46

After I turned on message preview on my phone it started working again

[AdrianneSF]

After I turned on message preview on my phone it started working again

[1720]

You are correct it has NOTHING to do with the Apple update and it is no scam from Apple so that we buy Apple Watch. My colleague has Samsung and her Fitbit no longer has notifications or anything else. She obviously did not do the iOS update. This is a Fitbit issue for sure.

Claudette
Sent from my iPhone

[Konaneil]

Fitbit appears to be much better at designing products that we all want than at making them work.

There's been a problem with 

Versa watches for the nearly two years since product launch where they seldom report anywhere near the true heart rate unless the user is resting. Since most other measurements depend on heart rate this invalidates using the Versa at all unless the user spends all their time watching TV and sleeping.

So, as an Android phone user I wish all you iPhone users a happy future with your Fitbits but I'm not sure I'd want to bet on it.