Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[figsisters2]

Still not working after all of the suggestions. Hope it gets resolved soon. 

[Beth75]

I e done all this

Sent from my iPad

[Robellen]

New charge 3 worked fine for one week.  Then then notifications stopped coming thru.  I did everything, including resetting fitbit to factory settings and starting from scratch.  Still nothing.  I’m very upset.  My husband was going to get one for christmas but I don’t think so now, until this is fixed.  Spent hours yesterday, it wouldn’t sync, couldn’t connect to Bluetooth, all kinds of problems.  It only connected after I wiped the fitbit clean and started again.  But, as I said, notifications are not working.  

[Wisegirl3]

I reset & didn’t work

Moderator edit: personal info removed

[chefhenry]

Tried everything listed here to no avail.  It simply looks as if Bluetooth doesn't want to work between my new iPhone 11, and my Charge 3.  Although it does update to the app once or twice a day.  Still syncs to my old iPhone 6, and to the dashboard on my laptop with no issues.

[Robellen]

What I don’t understand is that it worked perfectly for a week after I got it.  Then stopped.   Deciding whether to return it or not

[helga_h64]

This does not work with Android phones

[Apartm]

I don’t think they’ll refund you for an issue like this because it’s not like the Fitbit isn’t tracking your steps and calories it’s an iOS issue. Someone already tried getting a refund from Fitbit and they said no because it’s an iOS issue. Luckily I don’t have to worry about this problem anymore since I got an Apple Watch

Sent from my iPhone

[SarahNic124]

Where is this “preview” setting? I don’t even see it in my notification settings on my ionic. 

[DeeWyNo]

 

The preview setting you have to change  is under messages, not Fitbit. I can’t have text previews on the lock screen of my phone due to my employment, so I selected to not have the notifications show up there. I do have my settings set to vibrate when I get a text though. 
This seems to work for me, for now. Although I wish it would go back to working with the previews “never” being selected. My children play games on my phone and I don’t really like that they can read my texts while they’re playing on my phone, especially since it’s coming up on Christmas and my husband and I frequently text one another ideas for the kids.  

[kebeckt]

I have done these steps multiple times. What is going on??? Has anyone actually had any luck with their troubleshooting steps?

[naujo]

Where is messages under my iPhone 7plus? I do not see it under there.
Thanks

Boomer Sooner
John
Sent from my iPad

[helga_h64]

Steps are not working, I can't even change my clock face. Each clock I
click says download from fitbit mobile. ... ..., I am on Fitbit mobile
!!!!!

[Anro70]

Same with my android. Was on phone with fitbit and he basically said there was nothing more to do!! How is that for backing your product!!! Nit happy at all!!

[Robellen]

I think you set it up under Notifications on the Iphone

[SWilliams21]

After more than 30 days of no notifications I am finally able to receive them. 

I installed update from Apple that came out Friday, iOS 13.2.2 then I deleted the Fitbit app from my phone, then reinstalled Fitbit app, reset Charge 2 just because and now the text and phone notifications are working again!!! Thank God! Wanted to share with you this great news!!!

[SunsetRunner]

This is great news @SWilliams21! I’m super happy your up and running again! I’m moving your post to the notifications thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Maybe your information will help others 😉

[Anro70]

Sent from my U.S. Cellular® Smartphonei have an android and i have done that process 3 times and still no notifications!! Glad yours is working.

[Chefmom]

I have tried everything multiple

times including factory resetting my Versa and reinstalling the Fitbit app. All allow notifications are checked, all the correct settings are set.   So frustrating as I rely on being able to see notifications for work.  Really don’t need all the additional functions of an Apple Watch but will have to switch if this is not resolved within another week.  I prefer the Fitbit.

[Wolfnfrogs]

Thanks for sharing. You were one of the lucky ones! I just tried it- didn’t work for me.  Bummer.