Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

Yeah, I tried all of your fixes!  I wish I would've read this board before purchasing my $250 wristband.   I just bought a Garmin.  I will never buy your products again.

[Badlands19]

My wifes Garmin had the same problem though..  So it seems it is not a Fitbit problem..

[SunsetRunner]

Well, I guess we will see.  I just set up my Garmin and it works perfectly.  

[mountngrl67]

It worked for me! Thank you! Thank you! Thank you! Ahhhhhh....

Sent from my iPhone

[Gemh_85]

Thanks for that! Unfortunately, I’m not willing to reset my phone and lose unknown settings from it!! It has 18 months of info on it and I’m not savvy enough to be certain that it’s all backed up first!!

Thanks though, I’m sure there will be other, braver souls out there!!

Sent from my iPhone

[Jdusty]

Thank you this! It worked for me.  I did lose some settings as you said but that I can reset.    Thank you very much for the information.  

[Swee5058]

Thank you so much for posting this!   I changed my settings and now I am receiving my text notifications!

[Mlushina]

I don't have an iPhone,  I have a galaxy 9s. My device isnt recognized and help or are there any issues other then w iPhone? 

[Aforgnoni]

I tried this already and it did not work for me.  Only thing was I now had to go back in and reset everything, like wifi etc.  They need to get this fixed or I will no longer keep my Fitbit and I've had one for for a very long time!

[Badlands19]

You will only lose some settings. No files, apps or anything.

No music..
Just try it 🙂

[Badlands19]

You are not resetting your phone.  Only your phones settings.

No messages, mails, music, files, nothings gets lost.

Only some settings as:  Ringtone, sms tone, etc..

Its safe!  Try it! 🙂

[Badlands19]

Very happy to hear that! 🙂

[Badlands19]

On Versa 2 you need to allways allow preview.  Dont know why, but that is the case on my wifes phone and watch..

[Badlands19]

Hello, this is a thread for IOS phones.  You should try to search for android phones. Have a nice evening!

[Badlands19]

Try again.

[glantzlv]

Please let me know when this issue has been resolved!

[Badlands19]

Fitbit; pay me 🙂

[Badlands19]

You could try what I just mentioned..  it worked for me, and others..

[Badlands19]

Spread the word! 🙂

[Badlands19]

Tell everyone it worked!  Love that it worked for you:)